Customer Success Manager Benelux (f/m/d)

Trusted Shops SE (DE); Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Trusted Shops SE in Amsterdam is seeking a Customer Success Manager to guide online shops after onboarding, ensuring they achieve maximum product value and build loyalty through long-term relationships.

You will own a defined portfolio of customers, provide expert guidance, identify growth opportunities, and relay customer insights to the product team to shape our SaaS solutions.

Responsibilities

• Take ownership of a defined portfolio of customers, proactively driving performance improvements.
• Serve as the main point of contact, offering expert guidance and ongoing support.
• Identify opportunities for growth and strategically position TRSTD’s technologies to achieve client goals.
• Act as the voice of the customer, providing actionable insights to our product team.

Job description

Grow with Purpose. Thrive with Trusted Shops.

At Trusted Shops, we’re building the #1 Community of Trust in e-commerce. As a Customer Success Manager, you’ll be part of a purpose-driven team that empowers businesses with innovative SaaS solutions. Your mission is clear and powerful: make success happen for our customers.

After onboarding, you guide online shops through their journey with our solutions, ensuring they achieve maximum product value. You’re the trusted partner who turns products into real results – building loyalty and long‑term relationships that matter.

Your responsibilities

• Take ownership of a defined portfolio of customers, proactively driving performance improvements.


• Serve as the main point of contact, offering expert guidance and ongoing support.


• Identify opportunities for growth and strategically position TRSTD’s technologies to achieve client goals.


• Act as the voice of the customer, providing actionable insights to our product team.

This is a full‑time hybrid position based in Amsterdam, Netherlands.