Customer Success Manager Benelux (f/m/d)

Trusted Shops; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

4‑weeks onboarding

Workation

Contract with Europe's trusted品牌

25 vacation days

Buddy program

Individual training opportunities

Events

Health Pass

Job summary

Trusted Shops in Amsterdam is seeking a Customer Success Manager for the Benelux region to ensure customers achieve maximum value from our SaaS solutions.

You will own a defined portfolio, act as primary contact, identify growth opportunities, and relay customer insights to the product team. This is a full-time hybrid role based in Amsterdam with onboarding and international workation benefits.

Qualifications

• Proven expertise in customer communication and account management.
• Strong B2B background, ideally with Key Account experience.
• Deep understanding of SaaS and e-commerce challenges.
• Skilled at managing stakeholders and collaborating across teams.
• Proficient with CRM tools such as Salesforce.
• Native-level Dutch (C2) and advanced English (C1).

Responsibilities

• Take ownership of a defined portfolio of customers, driving performance improvements.
• Serve as the main point of contact, offering expert guidance and ongoing support.
• Identify opportunities for growth and strategically position TRSTD’s technologies to achieve client goals.
• Act as the voice of the customer, providing actionable insights to our product team.

Skills

Customer communication

Account management

B2B experience

SaaS knowledge

E-commerce challenges

Stakeholder management

Cross-functional collaboration

CRM tools

Dutch (C2)

English (C1)

Tools

Salesforce

Job description

Customer Success Manager Benelux (f/m/d) — Trusted Shops SE (DE) Amsterdam

• from today / asap

Your duties

At Trusted Shops, we’re building the #1 Community of Trust in e-commerce. As a Customer Success Manager, you’ll be part of a purpose-driven team that empowers businesses with innovative SaaS solutions. Your mission is clear and powerful: make success happen for our customers.

After onboarding, you guide online shops through their journey with our solutions, ensuring they achieve maximum product value. You’re the trusted partner who turns products into real results – building loyalty and long‑term relationships that matter.

Your responsibilities

• Take ownership of a defined portfolio of customers, proactively driving performance improvements.
• Serve as the main point of contact, offering expert guidance and ongoing support.
• Identify opportunities for growth and strategically position TRSTD’s technologies to achieve client goals.
• Act as the voice of the customer, providing actionable insights to our product team.

This is a full‑time hybrid position based in Amsterdam, Netherlands.

Your profile

• Proven expertise in customer communication and account management.
• Strong B2B background, ideally with Key Account experience.
• Deep understanding of SaaS and e-commerce challenges.
• Skilled at managing stakeholders and collaborating across teams.
• Organized, hands‑on, and proficient with CRM tools (e.g., Salesforce).
• Native‑level Dutch (C2) and advanced English (C1).

What we offer you

• Hybrid work: Combine fixed office days (3 days / week) with flexible remote work
• Academy Onboarding: 4‑weeks onboarding together with all new starters in Sales, Customer Success, and Account Management
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• Contract with Europe's trusted brand
• 25 vacation days
• Buddy program (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

Onboarding & Growth

At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in‑office start where you learn, collaborate, and experience our values firsthand.

The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialists, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.