Customer Success Manager

Dyflexis; Den Haag; On-site; EUR 61,000 - 73,000; Full time

Benefits offered by this job

Fixed salary up to €6,000 gross per月 (

Company car

Job summary

Dyflexis in the Netherlands is seeking an experienced Senior Account Manager to grow our enterprise client portfolio. You will own renewals, upsells to higher packages, and contract expansions with existing clients, presenting value and ensuring a smooth close.

You’ll work directly with enterprise customers, staying organized, proactive, and results-driven, travel as needed, and leverage our strong product in workforce management to unlock opportunities.

Qualifications

• 5+ years in account management, customer success, or B2B sales.
• Proven experience renewing or expanding enterprise contracts.
• Able to switch between accounts and priorities independently.
• Willing to travel to see clients face-to-face.

Responsibilities

• Renew and expand contracts with existing enterprise clients.
• Spot and pursue upsell opportunities across client base.
• Keep churn low and client satisfaction high.
• Own the deal from spotting opportunity to signature.

Skills

Account management

Sales

Renewals & upsells

Dutch language

English language

Job description

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You’ll get to know the product inside out and contribute to something that’s growing rapidly in more than 20 countries.

How do we do it? We work in a fast-paced environment with short communication lines. There are no unnecessary meetings and no politics. Our Focus? Ownership, clear communication, and getting things done together. We move quickly, learn by doing, and continuously improve how we support our customers. Right now, that means growing the enterprise clients already on our books, and we need someone who spots the next opportunity before the client asks for it.

This is what you'll do

You won't get a fixed portfolio. Instead, you get the run of our enterprise client base and the freedom to decide where the biggest opportunities are. Your focus is commercial: renewals, upsells to higher packages, and expanding contracts with clients who are already sold on Dyflexis but haven't seen the full picture yet. You're the person we put in front of clients, so you show up prepared, organized, and on top of the account.

• Renew and expand contracts with existing (enterprise) clients, moving them onto higher packages.
• Spot and pursue upsell opportunities across the full client base.
• Keep churn down and client satisfaction up, stepping in before a problem becomes a lost deal.
• Own the deal from spotting the opportunity to getting the signature. You don't walk away before you've sold something.

This is what you'll need

• 5+ years of experience in account management, customer success, or B2B sales.
• A commercial mindset first. If you come from new business or hunting and want to move into account management, that's a good fit too.
• Proven experience growing or renewing contracts with enterprise-level clients.
• Comfortable working without a fixed portfolio. You switch between accounts and priorities easily.
• Driven, proactive, and able to work independently. You take ownership and see things through.
• Experience in B2B SaaS or another tech-driven environment (a bonus if you already know HR, Finance/Payroll, or Workforce Management).
• Fluent in Dutch and good in English any other language is a plus.
• Willing to travel to see clients face to face when it moves a deal forward.

What you'll get

At Dyflexis, you’ll be part of an ambitious, energetic, and customer-focused team. We offer:

• Fixed salary up to €6,000 gross per month based on a 40-hour week (experience based), plus a performance-based bonus.
• Company car for business (and private) use.
• Personal development budget to level up your skills.
• 25 vacation days plus your birthday off in exchange for cake.
• An in-house chef surprising you daily with fresh lunch.
• The best parties, drinks and trips (Winter sports, Ibiza and more).
• Membership at ARJ Training boxing gym (home of champion Tarik and Levi Rigters).
• Solid pension plan and 8% holiday allowance.
• Buy or sell vacation days, you decide.
• Travel allowance and WFH compensation.
• Friday chair massages to kick off your weekend.