Onboarding Consultant (SaaS)

Dyflexis; Den Haag; On-site; EUR 47,000 - 61,000; Full time

Benefits offered by this job

Personal development budget

25 vacation days

In-house chef

Company parties

ARJ Training boxing gym

Pension plan

8% holiday allowance

Travel allowance

WFH compensation

Friday chair massages

Job summary

Dyflexis is seeking an Onboarding Consultant to lead multiple implementation projects, acting as the first point of contact for onboarding after deals are signed. You will analyze customer workflows, build project plans based on PRINCE2, and maintain momentum through every phase.

You will train admins and end users, visit customers on-site when beneficial, and manage stakeholders from directors to enterprise IT teams, helping the team work more efficiently and effectively.

Qualifications

• 3+ years in an implementation, project, or consultancy role in SaaS or B2B.
• Proven project management experience, ideally with PRINCE2 or a similar structured methodology.
• Ability to manage multiple ongoing projects without losing overview or quality.
• Clear, confident communication with directors or end users.
• Rapidly learns new tools and explains them quickly.
• Fluent in Dutch and English (C1), spoken and written.

Responsibilities

• Run smaller projects independently, and team up on bigger ones.
• Train system administrators and end users, explaining complex functionality clearly.
• Visit customers on-site when beneficial to the project.
• Manage stakeholders across the business, from directors to IT departments.
• Help shape how the implementation team works smarter and faster.

Skills

Project management

PRINCE2

Stakeholder management

Communication

Learning quickly

Dutch & English (C1)

Job description

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You'll get to know the product inside out and contribute to something that's growing rapidly in more than 20 other countries.

How do we do it? We work in a fast-paced environment with short communication lines. There are no unnecessary meetings and no politics.

Our Focus? Ownership, clear communication, and getting things done together. We move quickly, learn by doing, and continuously improve how we support our customers. You're the bridge between a signed contract and a customer who actually understands our software, running multiple implementations at once, across retail, hospitality, and logistics, for clients who have nothing in common except that they're counting on you.

This is what you'll do

As our Onboarding Consultant, you're our customers first point of contact for onboarding once the deal is signed. You'll lead multiple implementation projects at the same time. You work in a structured, PRINCE2-minded way, but you know when to be pragmatic instead.

You analyse the customer's situation from the ground up: what's the real question, how are their workflows set up, and which stakeholders need to be involved. From there, you build a realistic project plan based on PRINCE2 principles and keep it on track through every phase, even when the situation shifts along the way.

• Run smaller projects independently, and team up with a colleague on the bigger ones
• Train system administrators and end users, explaining complex functionality in a way every audience understands
• Visit customers on-site when it benefits the project, representing Dyflexis in a way that fits who we are
• Manage stakeholders across the business, from MKB directors to enterprise IT departments
• Help shape how the implementation team can work smarter, faster, and more effectively

This is what you'll need

• 3+ years of experience in an implementation, project, or consultancy role, ideally in a SaaS or B2B environment
• Demonstrable project management experience, ideally with PRINCE2 or a similar structured methodology
• You know how to manage multiple ongoing projects without losing overview or quality
• Clear, confident communication, whether you're at the table with a director or training end users
• Technically quick to pick things up: you don't need to code, but you learn new tools fast and explain them even faster
• Fluent in Dutch and English (C1 level), spoken and written
• Curious about the customer, the product, internal developments, and how things can be better
• You take ownership and don't wait around. You act.

What you'll get

At Dyflexis, you'll be part of an ambitious, energetic, and customer-focused team.

We offer:

• Fixed salary up to €5.500 gross per month based on a 40-hour week (skill based).
• Personal development budget to level up your skills.
• 25 vacation days + your birthday off in exchange for cake.
• An in-house chef surprising you daily with fresh lunch.
• The best parties, drinks & trips (Winter sports, Ibiza & more).
• Membership at ARJ Training boxing gym (home of champion Tarik & Levi Rigters).
• Solid pension plan & 8% holiday allowance.
• Buy or sell vacation days - you decide.
• Travel allowance and WFH compensation.
• Friday chair massages to kick off your weekend.