Customer Success & Logistics Specialist

Vlisco Netherlands B.V.; Helmond; Presencial; EUR 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th-month salary

8% holiday allowance

Pension scheme

25 vacation days

Travel reimbursement

Wellbeing budget €500

Descripción de la vacante

Vlisco Netherlands B.V. in Helmond seeks a Customer Service Specialist to support Market Managers and Master Distributors in West Africa, ensuring seamless coordination between customers and internal teams to meet commercial commitments.

You will manage orders, track production progress, schedule deliveries and handle invoicing, working closely with Production, Logistics, Finance and Sales to resolve issues and maintain strong customer relationships.

Formación

• 5+ years of relevant work experience.
• Automotive/consumer goods distribution experience is a plus.
• Experience coordinating with cross-functional teams across regions.
• Fluency in French and English, both written and spoken; Dutch is a plus.
• Experience using ERP systems and BI tools to track performance.

Responsabilidades

• Provide day-to-day commercial and operational support to Market Managers and Key Account Managers.
• Act as the main point of contact for customers regarding orders, production progress, delivery schedules and invoicing.
• Enter sales orders and keep order information up to date, including expected shipment dates.
• Monitor production progress, identify delays and risks, and update Key Account Managers.
• Represent customer needs in discussions about priorities and planning; coordinate with Production, Logistics, Finance and Sales.
• Support preparation of pro forma invoices and follow up on customer payments.
• Plan and coordinate shipments; liaise with logistics partners to support on-time delivery.
• Handle customer questions, complaints and other after-sales matters.

Conocimientos

Customer service

ERP systems

Cross-cultural communication

Fluent in French and English

Analytical mindset

Problem solving

Educación

MBO-level qualification

Herramientas

CRM software

MS Excel

BI tools

ERP systems

Descripción del empleo

Vlisco Netherlands B.V. in Helmond seeks a Customer Service Specialist to support Market Managers and Master Distributors in West Africa, ensuring seamless coordination between customers and internal teams to meet commercial commitments.

You will manage orders, track production progress, schedule deliveries and handle invoicing, working closely with Production, Logistics, Finance and Sales to resolve issues and maintain strong customer relationships.