Bilingual Customer & Logistics Specialist

Vlisco; Helmond; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th-month salary

8% holiday allowance

Profit bonus

Pension scheme

25 vacation days

ATV days

Travel reimbursement

Wellbeing budget

Growth opportunities

Near train station

Company restaurant

Wax Café

Flexible work balance

Descripción de la vacante

Vlisco in Helmond seeks a Customer Service Specialist to support Market Managers and Distributors in West Africa. You ensure smooth coordination between customers and internal teams to deliver on commercial commitments and build strong relationships.

You will manage orders, production progress, shipments, and payments, keeping stakeholders informed and resolving issues to ensure on-time delivery and accurate documentation.

Formación

• MBO-level qualification.
• 5+ years of relevant work experience.
• Fluency in French and English, written and spoken.
• Knowledge of Dutch is an advantage.
• Experience with ERP systems and BI tools.
• Strong analytical skills with process oversight.
• Flexible, resilient and proactive communication across teams.

Responsabilidades

• Provide day-to-day commercial and operational support to Market Managers and Key Account Managers.
• Be the main contact for customers regarding orders, progress, delivery and invoicing.
• Enter sales orders and maintain up-to-date order information.
• Monitor production progress, identify delays and share updates with KA managers.
• Coordinate with Production, Logistics, Finance and Sales to align and resolve issues.
• Assist with pro forma invoices and follow up on payments and deadlines.
• Plan shipments, track deliveries, and liaise with logistics partners.
• Handle customer questions, complaints, and after-sales matters.

Conocimientos

Fluent French

Fluent English

Dutch knowledge (adv)

ERP systems experience

BI tools experience

Educación

MBO-level qualification

Herramientas

ERP systems

BI tools

Descripción del empleo

Vlisco in Helmond seeks a Customer Service Specialist to support Market Managers and Distributors in West Africa. You ensure smooth coordination between customers and internal teams to deliver on commercial commitments and build strong relationships.

You will manage orders, production progress, shipments, and payments, keeping stakeholders informed and resolving issues to ensure on-time delivery and accurate documentation.