Customer Success Lead

Struck; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Struck, based in Amsterdam, seeks a Customer Success Lead to drive commercial growth and embed Struck into customers' daily workflows. You’ll manage accounts, spot expansion opportunities, and lead the SaaS implementation and training.

The role sits at the intersection of sales and technical delivery. Fluency in Dutch and English is required, with strong communication and a hands-on, collaborative mindset.

Qualifications

• Commercial, sales-minded approach with ability to build trust quickly.
• Hands-on SaaS implementation and training capabilities.
• Curious and customer-focused mindset.
• Full professional fluency in Dutch and English (Dutch essential for municipal/construction clients).

Responsibilities

• Drive growth and own the commercial relationship with customers.
• Lead implementation meetings and training to embed Struck into client workflows.
• Adapt to startup pace and take ownership across the customer lifecycle.

Skills

Sales mindset

Implementation skills

Account growth

Dutch & English fluency

Job description

Struck exists to resolve the chaos of good intentions. Regulations should lead to better buildings, not stalled projects, but across the industry, good intentions get lost in complexity and construction stalls under rules nobody has time to unpack.

Our AI Compliance Platform lets architects, developers, contractors, and municipalities assess projects against regulations directly at the source, from the earliest design decisions onward, cutting failure costs and waiting times. From rules to results, powered by AI.

Our platform already covers the Netherlands entirely and various other basic building codes from European countries, and we're building toward something bigger: by 2040, every construction project in Europe should be able to demonstrably comply with applicable regulations from day one.

Struck is headquartered in Amsterdam and operates with an international, innovation-driven mindset.

About the Role

As Customer Success Lead, you're both the commercial and the hands-on face of Struck. You grow accounts, spot expansion opportunities, and make sure Struck becomes a working part of how customers operate, not just another tool they log into. The role sits at the intersection of sales conversations and technical implementation, so you should genuinely enjoy both halves.

What You'll Do

• Drive growth & own the commercial relationship. Spot expansion and upsell opportunities, and turn customers into growing accounts and referrals.
• Lead implementation. Configure Struck, run implementation meetings and training sessions, and make sure it becomes part of the customer's daily workflow.
• We're an early-stage startup, so work pops up like mushrooms, and you'll need to enjoy that to thrive here.

What We're Looking For

• A commercial, sales-minded operator who builds trust fast. You spot opportunities, drive expansion, and stay confident in commercial conversations.
• Hands-on implementation skills. You can configure and embed a SaaS platform into a customer's existing workflow, and you're comfortable with the practical, technical side of getting it live.
• Naturally curious, with a genuine interest in understanding customers and our product.
• Full professional fluency in Dutch and English. Dutch is essential for our municipality and construction customers.

Nice to Have

• Familiarity with construction, compliance, or regulatory technology (RegTech or AEC tooling).

We're looking to hire driven people from a variety of backgrounds. Even if you don't check every box, we'd love to hear from you.