Customer Success Lead

Built Different; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Built Different in Amsterdam is seeking a dynamic, bilingual salesperson/solutions advocate to own customer relationships from first contact through expansion. You’ll combine commercial acumen with technical know-how to embed our platform into daily workflows and make customers champions of the product.

In this early-stage environment you’ll move quickly, influence decision makers, and grow accounts. Dutch and English fluency are essential; GovTech/compliance knowledge is a bonus.

Qualifications

• Fluent in Dutch and English (Dutch isn’t negotiable)
• Experience in SaaS or GovTech helpful
• Strong ability to own commercial relationships and drive upsell

Responsibilities

• Own the commercial relationship end to end - spot expansion, drive upsell, turn customers into advocates
• Lead implementation end to end - configure the platform, run training, embed it into daily workflows
• Be the trusted face customers rely on - the person who makes the product genuinely stick
• Thrive in early-stage momentum, where new work pops up like mushrooms and you love that it does

Skills

Dutch language

English language

Sales & account management

Customer success

Technical empathy

Job description

You're the rare hybrid. You can close an expansion conversation in the morning and configure the platform for a customer in the afternoon - and you'd be bored senseless in a role that only let you do one.

An AI platform is quietly rewriting how companies deal with compliance & regulation. Instead of good projects stalling under rules nobody has time to unpack, their clients can now check compliance from the very first day. Less waiting, fewer costly failures, better development. They are now looking to expand across Europe, and the ambition is genuinely big.

• Own the customer relationship end to end - commercial and technical, no handoffs
• Turn early customers into growing accounts and referrals - your wins compound
• Get in early on a platform built to change an industry
• Real ownership, fast decisions, work that ships - not another tool nobody logs into

What you’ll be doing

• Own the commercial relationship - spot expansion, drive upsell, turn customers into advocates
• Lead implementation end to end - configure the platform, run training, embed it into daily workflows
• Be the trusted face customers rely on - the person who makes the product genuinely stick
• Thrive in early-stage momentum, where new work pops up like mushrooms and you love that it does

You'll love this if…

• You genuinely enjoy both halves - the sales conversation and the technical build
• You build trust fast and stay sharp in commercial conversations
• You can embed a SaaS product into how a customer actually works, day to day
• You’re fluent in Dutch and English (Dutch isn’t negotiable - it’s how the customers operate)
• Bonus points if you know compliance and/or GovTech

Because great teams are Built Different.