Junior Customer Success Manager - Hybrid

Sowelo Consulting; Utrecht; Hybrid; EUR 38,000 - 54,000; Full time

Job summary

Sowelo Consulting is seeking a Junior Customer Success Manager to nurture relationships with a growing customer base in a global SaaS environment.

You will design scalable engagement programs, monitor health scores, and collaborate with Sales, Delivery, Tech & Product to reduce churn and drive adoption. The hybrid role requires strong communication and multitasking across multiple accounts.

Qualifications

• 1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role.
• Full professional fluency in both Dutch and English (written and verbal).
• Solid experience working within a SaaS environment.
• Proven ability to manage customer relationships dynamically monitoring account health scores, identifying early warning triggers, and swiftly resolving client risks.
• Understanding of customer retention principles, with a demonstrated ability to move the needle on retention metrics and reduce churn.
• Excellent track record of collaborating across matrixed teams, including Sales, Delivery, Tech & Product, and Support.
• Exceptional organizational, prioritization, and time-management skills with the ability to handle multiple key accounts seamlessly.

Responsibilities

• Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency.
• Drive customer retention as your primary north-star metric proactively reducing churn, resolving high-risk scenarios, and partnering with Sales to uncover expansion and upsell opportunities.
• Partner closely with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction.
• Establish and lead structured, high-touch communication cadences with assigned accounts to maintain strategic alignment and long-term trust.
• Host engaging webinars, strategic best-practice sessions, feature demos, and release training to empower users and showcase platform capabilities.
• Establish, track, and iterate on key success metrics, using data insights to continuously refine program performance and customer outcomes.
• Swiftly identify customer risks or bottlenecks, mobilizing internal resources to resolve concerns and safeguard account health.

Skills

Customer Success

Account Management

SaaS

Dutch-English fluency

Job description

Do you enjoy nurturing strong, long-lasting relationships with customers?

Would you like to continue your development path as a Customer Success Manager in an environment that promotes growth?

Great! So please take a few minutes and read about your potential new job

You could join our clients rapidly growing SaaS software company which operates on a global scale. We're looking for a Customer Success Manager to join the European Customer Success team.

The Customer Success Manager will support a growing customer base by partnering with internal Customer Success teams to design and execute scalable engagement programs. Utilizing one-to-many communication channels such as targeted email campaigns, webinars, online community forums, and user groups you will drive customer adoption, retention, and satisfaction at scale. Additionally, you will serve as the voice of the customer, analyzing quantitative and qualitative feedback to help Product and Support teams continuously enhance the customer experience.

Your tasks will include:

• Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency.
• Drive customer retention as your primary north-star metric proactively reducing churn, resolving high-risk scenarios, and partnering with Sales to uncover expansion and upsell opportunities.
• Partner closely with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction.
• Establish and lead structured, high-touch communication cadences with assigned accounts to maintain strategic alignment and long-term trust.
• Host engaging webinars, strategic best-practice sessions, feature demos, and release training to empower users and showcase platform capabilities.
• Establish, track, and iterate on key success metrics, using data insights to continuously refine program performance and customer outcomes.
• Swiftly identify customer risks or bottlenecks, mobilizing internal resources to resolve concerns and safeguard account health.

To be a good fit for the Junior Customer Success Manager role, you will have:

• 1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role.
• Full professional fluency in both Dutch and English (written and verbal).
• Solid experience working within a SaaS environment.
• Proven ability to manage customer relationships dynamically monitoring account health scores, identifying early warning triggers, and swiftly resolving client risks.
• Understanding of customer retention principles, with a demonstrated ability to move the needle on retention metrics and reduce churn.
• Excellent track record of collaborating across matrixed teams, including Sales, Delivery, Tech & Product, and Support.
• Exceptional organizational, prioritization, and time-management skills with the ability to handle multiple key accounts seamlessly.

Reasons to join:

• You will be part of the team that drives the digital transformation of supply chain industry
• You will join the company that combines innovation with corporate social responsibility
• Being a part of a global brand that is evolving in customer-centric projects
• Hybrid work model where you can go into the office 2days per week

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.