Customer Collaboration Specialis

Gi Group; Rotterdam; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

8% holiday allowance

5% ADV days

Work-from-home allowance €2,45

25 vacation days annually

Pension scheme

Travel allowance

Job summary

Gi Group in Rotterdam is seeking a Customer Collaboration Specialist for our client, a leading global FMCG organisation. The role is 40 hours per week, in a hybrid setup, within the Customer Experience department and the Business Operations division, covering the entire order-to-cash process from order receipt to invoicing.

You will act as the primary contact for customers on service and logistics, collaborate with planning, commercial, logistics, and finance, and drive improvements in customer

Qualifications

• At least 2 years of relevant experience in customer operations or supply chain.
• Experience in logistics or supply chain environments.
• Knowledge of ERP systems (SAP/BW) is a plus.
• Good knowledge of Dutch and English.

Responsibilities

• Analyse customer operations through data analysis to improve service, cost and speed.
• Initiate and lead improvement projects within order-to-cash and logistics.
• Act as a point of contact for customers on service and logistics topics.
• Coordinate with internal teams: logistics, demand planning, sales, marketing and finance.
• Identify and communicate daily operational issues to customers.
• Follow up on critical problems with order management.
• Inform customers about product portfolio changes and ensure proper execution.
• Provide input on master data related to customers.

Skills

Customer collaboration

Data analytics

Communication skills

Dutch & English

Project management

Supply chain

Tools

SAP

BW

Job description

Our client, a leading global FMCG organisation based in Rotterdam, is looking for an experienced Customer Collaboration Specialist (40 hours, hybrid).

Offer

• Temporary Phase A agency contract (CLA ABU) via Grafton with possible extension
• Start: ASAP
• Duration of the assignment: 1 December 2027
• Salary depending on experience: between € 4.000-€ 5.400 gross per month based on 40 hours; since it is a weekly payment this will be € 23,08-€ 31,15
• Other benefits: 8 % holiday allowance, 5% for ADV days, € 2,45 work-from-home allowance; 25 vacation days annually (based on fulltime), pension scheme based on Stipp Basis regulation, travel allowance
• This is an opportunity to drive transformation in a fast-paced and evolving sector, leveraging cutting-edge technology to make a tangible business impact.

Job purpose

The Customer Collaboration Specialist works in the Business Operations division in the Customer Experience department. This department is responsible for the entire order-to-cash process: from receipt of customer orders, delivery of product to the customer, up to and including invoicing. As Customer Collaboration Specialist you have a pivotal operational role in the Supply Chain between the customer and the internal organization. You are also the point of contact for the customer regarding operational aspects such as service and logistics.

Your customer portfolio will consist of customers from retail, Out of Home (OOH), Food Solutions, or a combination. You are in touch with planning and commercial departments at the customer, as well as their distribution centers and project managers. Internally you will closely collaborate with departments such as logistics, demand planning, sales, marketing and finance.

Your responsibilities

Customer analytics

Analyze customer operations through continuous monitoring and data analysis with the goal of identifying potential service, cost and speed improvements in the supply chain between our client, its customers and logistic service providers. This requires you to build in-depth knowledge of the customer, market, logistics service providers and supply chain trends’.

Driving improvements

Initiate, execute and lead improvement projects within customer operations and within the order-to-cash and logistics order fullfillment process.

Customer care communication

a. External focus: point of contact for your customers with regards to customer service and logistics related topics such as: product portfolio management, tracking master data changes, recording delivery complaints or returns, optimising ordering and/or delivery behavior and KPI reporting.

b. Internal focus: alignment about customer specific topics with internal colleagues/departments such as: order management, stock management, logistics, masterdata of customer development.

Customer Operations

a. Signal, identify and proactively communicate to the customer about daily problems such as large critical out of stocks (OOS), late deliveries, non-compliance with customer conditions, etc.

b. Follow-up of identified critical or structural problems relating to customer orders in collaboration with order management.

c. Inform the customer about product/assortment changes (e.g. master data) and ensure good execution in accordance with both internal departments (planning, sales) and the customer.

d. Provide input on product portfolio maintenance to the Master Data team.

Your profiel

• At least 2 years of relevant experience
• Knowledge about ERP systems/SAP/BW is a plus
• Experience in logistics or supply chain
• Experience within FMCG is a plus
• Good knowledge of Dutch & English
• Analytical skills (data, processes)
• Experience in Project management is a plus
• Tactical and strategical communication skills
• Experience in close collaboration with customer is a plus