Dutch Customer Specialist in Lisbon

Cross Border Talents; Rotterdam; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health & life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist to join our international team in Rotterdam. You will provide professional, personalized support across orders, accounts, products, and services, using phone, email, chat and digital channels.

We offer an onsite office in the Netherlands with growth opportunities in the travel sector, a competitive salary and relocation assistance to help you settle in. Fluent Dutch and strong English are required for this role.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2) is required.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsibilities

• Deliver professional customer support via phone, email, chat and digital channels.
• Assist customers with questions on orders, accounts, products and services.
• Identify customer needs and provide clear, accurate information.
• Handle questions, complaints and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document interactions accurately in internal systems and share feedback for improvements.
• Collaborate with internal teams to ensure issues are resolved promptly.
• Stay up-to-date with products, policies, and procedures through regular training.

Skills

Dutch (Fluent)

English (B2)

Analytical

Creative

Communication

Proactive

Job description

Take Your Customer Service Career to the Next Level!

Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.

Role Overview:

As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries.

You will communicate with customers through phone, email, chat, and digital platforms, identifying their needs, providing appropriate solutions, and ensuring a smooth and positive experience throughout the entire support process.

Key Responsibilities:

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment