Customer Service Representative | French - Undutchables

Jobster; Rotterdam; Híbrido; EUR 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market relevant compensation

4 days WFO

Fridays WFH

Travel costs reimbursement up to €250/

Descripción de la vacante

Jobster in Rotterdam, Netherlands is seeking a Customer Service Representative to support B2B partners across Europe. You will handle inquiries by phone and email, process orders, resolve complaints, and collaborate with sales and accounts receivable.

The role requires SAP and Excel proficiency, fluent English and French, and prior B2B experience. It offers a 40-hour week, a hybrid work pattern (4 days in the office, Fridays from home), travel reimbursement, and a salary between €3,000 and

Formación

• Higher professional education or equivalent experience.
• Good command of English and French.
• Experience within a similar B2B Commercial position.
• Experience working with SAP system is required.

Responsabilidades

• Serve as the primary point of contact for B2B partners across Europe via phone and email.
• Build and maintain strong, long-term relationships with internal and external stakeholders.
• Manage end-to-end order process using SAP and Excel, monitor status and delivery timelines.
• Provide partners with detailed product information and address enquiries with solutions.
• Identify opportunities for process improvements to increase efficiency and customer experience.

Conocimientos

English

French

B2B Customer Service

Customer relationships

Educación

Higher professional education

Herramientas

SAP

Excel

Descripción del empleo

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Serve as the primary point of contact for B2B partners across Europe, managing all enquiries via phone and email, including order processing, complaint resolution, and special projects.
• Build and maintain strong, long-term relationships with both internal and external stakeholders, working closely with sales teams and business partners to ensure a high level of service.
• Manage the end-to-end order process using SAP and Excel, monitoring order status, product availability, and delivery timelines to ensure accurate and timely fulfilment.
• Provide partners and B2B customers with detailed product information, proactively addressing enquiries and identifying appropriate solutions to meet their needs.
• Monitor existing processes, identify opportunities for improvement, and implement innovative solutions to increase efficiency and enhance the customer experience.
• Work effectively with vendor portals and internal systems to manage partner requirements and ensure accurate and timely processing of information.
• Collaborate with internal departments, including Accounts Receivable and Marketing, to resolve issues, support business needs, and ensure smooth cross-functional communication.
• Handle customer complaints and complex enquiries professionally, taking ownership of issues through to resolution while maintaining strong commercial relationships.
• Provide day-to-day support to B2B clients and partners across Europe, ensuring a consistently high level of service for both internal and external customers.
• Apply strong commercial and customer-focused skills within a B2B environment, contributing to partner satisfaction, business retention, and overall commercial objectives.

Requirements

• Higher professional education or equivalent experience
• Good command of English and French
• Experience within a similar B2B Commercial position
• Experience working with SAP system is required

Benefits

• Market relevant compensation package
• Full time – 40 hours / week (preferable)
• 4 Days WFO & Fridays WFH
• Travel costs reimbursement up to 250 Euros / month
• A salary between €3.000 - €3.500 (Depending on experience)