Customer Service Representative (Freight Forwarder)

Containerport Group; Moerdijk; Remote; EUR 33,000 - 47,000; Full time

Benefits offered by this job

Salary: €3,000–€4,250 per month

Discretionary year-end bonus

Pension scheme (two-thirds paid)

24 holidays + 3.5 days, option to buy

Onboarding via 90-day programme & New港

Job summary

NewPort in Moerdijk is seeking a Customer Service Representative to ensure shipments run smoothly and serve as the primary contact for customers. You will monitor order handling from A to Z and verify documentation for completeness and accuracy, collaborating with cross-border teams.

You will join the Operations team and contribute to efficient, KPI-driven processes. The role offers a structured onboarding, buddy system, online academy, and opportunities for growth.

Qualifications

• MBO-4 or HBO level with a practical mindset and positive attitude.
• Accurate and organised, with an overview of ongoing processes.
• Proactive in improving processes, enjoys teamwork and communicates clearly.

Responsibilities

• You are the first point of contact for customers and keep them informed about their shipments.
• You monitor and coordinate order handling from A to Z.
• You check documentation for completeness and accuracy.
• You monitor the operational process, steer on the basis of KPIs and work closely with internal and external parties.

Job description

Do you make sure everything runs smoothly for our customers? Become a Customer Service Representative at NewPort in Moerdijk.

About NewPort

NewPort is one of the world's largest tank container operators (number 2) and part of Gentco. We make sure liquid bulk cargo, from chemicals to food, travels the world safely and efficiently, and we are proud of it. From our global headquarters in Moerdijk we work internationally and across time zones. Our motto: we never stop. It is deeply ingrained in our DNA: we have each other's back, we are always there for our customers, and whatever the problem is, we solve it. We expect the same from you. You will join a young, ambitious team that collaborates closely, in a great office.

You will join the Operations team, the heart of NewPort. The department takes care of deep sea transport, intermodal transport and the transport of hazardous goods, and consists of the Imports, Exports, Special Tanks and Equipment Planning & Control (EPC) teams. The department handles orders from A to Z and has 60 colleagues across Europe.

Your role

As a Freight Forwarder (Customer Service Representative) at NewPort in Moerdijk, you are the first point of contact for our customers and you make sure their logistics processes run smoothly.

A day in the role

You start your day with a fresh cup of coffee. With a focused look, you take your seat at your desk. You go through your current shipments and priorities. Before you have even opened your mailbox, an urgent question comes in: a customer wants an update on a rush delivery. You immediately liaise with your colleagues in truck planning, verify the delivery status and keep the customer informed.

During the morning, the team holds a brainstorming session on optimising the order-handling process. Plenty of ideas about more efficient ways of working are tossed back and forth, and it gives you a huge amount of energy. Just as you want to start working out the ideas, the phone rings. There is a leak in one of our tank containers. You do not hesitate for a moment. You inform the right colleagues, check the contents of the tank container and make sure all safety protocols are followed. It looks tense for a moment, but fortunately the damage turns out to be limited. Thanks to your quick action, the impact is contained and the transport can continue with minimal delay.

In the afternoon you meet a customer about the import documentation. You go through the required papers and advise on the next steps. You discover that the Bill of Lading is missing. You quickly liaise with your international colleagues to make sure the tank is imported without delay. Afterwards you update the financial settlement of your completed orders and check the status of the current shipments once more.

Everything runs smoothly.

What do you do as a Customer Service Representative?

Your responsibilities include:

• You are the first point of contact for customers and keep them informed about their shipments
• You monitor and coordinate order handling from A to Z
• You check documentation for completeness and accuracy
• You monitor the operational process, steer on the basis of KPIs and work closely with internal and external parties

What you bring

• MBO-4 or HBO working and thinking level (Dutch vocational or applied-sciences education), with a good, positive attitude as the most important thing
• Accurate and organised, with a good overview of various ongoing processes
• Proactive in improving processes, enjoys teamwork and communicates clearly with colleagues, customers and external partners

Nice to have

• Knowledge of languages other than English

What NewPort offers

• A salary of €3.000 to €4.250 per month, depending on your experience
• A discretionary year-end bonus
• A pension scheme of which we pay two thirds
• 24 days of holiday plus 3.5 additional days, with the option to buy 5 extra days
• Onboarding: our 90-day programme is well thought out, with a buddy system, the online NewPort Academy training programme and learning on the job, to set you up for success
• Work Café: in our own café you meet colleagues informally, have lunch together and compete in darts, table football and chess
• Vitality: unlimited fruit and vegetables throughout the office, and we work out together every week during the Tuesday bootcamp. We also take part in sports events, such as the Rotterdam Harbour Run
• Monthly Friday drinks, an annual summer BBQ and a great Christmas party

Practical information

Our office is at Middenweg 6 in Moerdijk and is easy to reach from Rotterdam, Dordrecht, Breda and Roosendaal. It is important that you live within a reasonable travel distance of our office, because at NewPort we work together at the office. Of course, we offer the flexibility our colleagues need.

For this role we do not sponsor a visa or residence permit. We can therefore only consider candidates who hold a permanent work and residence permit.

What to expect

You will have two interviews, so you meet four colleagues. In consultation, we can arrange for you to spend part of a day with the team, so you can really experience the work.