Opportunity Management Specialist

MiniMed; Heerlen; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

MiniMed is seeking an Opportunity Management Specialist to support daily operations across the Netherlands and Belgium/Luxembourg. The role combines operational processing and customer communications via phone and email in a fast-paced environment, with a hybrid model and two days at the Heerlen office.

You will manage orders, warranty forms, and registrations, collaborate with Sales, Marketing, and Customer Service, and actively monitor opportunities to drive sales while delivering high service

Qualifications

• Fluency in Dutch and English; French is a plus.
• 3+ years relevant experience in a similar role.
• Strong communication skills, especially on phone.
• Proactive mindset and ability to adapt quickly to change.
• Team-oriented with collaborative spirit.
• Comfortable in an operational, detail-oriented environment with manual tasks.

Responsibilities

• Process daily orders, warranties, and registrations.
• Handle phone-based communications with customers and providers.
• Collaborate with Sales, Marketing, Customer Service, and Product Support.
• Ensure timely and accurate handling of requests.
• Monitor and follow up on open opportunities to progress sales.
• Maintain high service quality and customer satisfaction.

Skills

Dutch language

English language

French (advantage)

Customer communication

Proactive and adaptable

Team collaboration

Detail-oriented with manual tasks

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

We are looking for a proactive and adaptable Opportunity Management Specialist to join our dynamic team. In this role, you will support daily operations across the Netherlands and Belgium/Luxembourg. The role requires frequent switching between tasks, handling both operational processing and customer communication (phone and email), while maintaining a high level of accuracy in a fast-paced environment.

Key Responsibilities

• Process daily pump and sensor orders, warranty forms and WeCare registrations
• Handle phone-based communication mainly with people with diabetes, wholesalers and healthcare providers
• Collaborate internally with teams such as Sales, Marketing, Customer Service, and Product Support.
• Ensure timely and accurate handling of incoming requests
• Actively monitor and follow up on open opportunities to ensure sales progression
• Ensure a high level of service quality and customer satisfaction in all interactions

Profile We Are Looking For

• Proactive and able to take ownership
• Comfortable in a fast-changing, dynamic environment
• Strong team player with a collaborative mindset
• Able to switch quickly and easily between tasks and priorities
• Structured and solution-oriented
• Able to combine daily operations with customer service

Required Skills & Qualifications

• 3+ years relevant experience
• Strong oral and written skills in Dutch and English; French is a plus
• Strong communication skills, especially over the phone, with the ability to demonstrate empathy when interacting with customers
• Proactive mindset with the ability to adapt quickly to change
• Team-oriented attitude with openness and collaborative spirit
• Comfortable working in an operational, detail-oriented environment with a significant amount of manual tasks

Working Model

This role can be performed in a hybrid model, with two days per week in the Heerlen office (Tuesdays and Wednesdays) to support collaboration and team connection.

An assessment will be part of the recruitment process.

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.