Customer Service Representative - Chemical Intermediates - German speaker

Eastman; Rotterdam; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Eastman Chemical Company in Rotterdam is seeking a Customer Service Representative to own the Order-To-Cash process, respond to customer inquiries, and act as the primary contact for our customers. The role requires fluency in English and German and a proactive, customer-focused mindset.

You will partner with Sales, Product Management, Planning and Logistics to deliver tailored solutions, manage expectations, and navigate a diverse product portfolio in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in Customer Service, Supply Chain or Internal Sales in an international environment preferred.
• Experience with SAP/ERP and Salesforce CRM systems.
• Knowledge of O2C, Logistics and Global Trade & Compliance processes.
• Excellent communication skills in English and German.

Responsibilities

• Manage the entire Order To Cash process and respond to customer inquiries.
• Collaborate with Sales, Product Management, Planning and Logistics to deliver results.
• Provide tailored solutions and maintain strong customer relationships.
• Support multi-national customers from a multicultural environment.

Skills

Excellent communication skills

English fluency

German fluency

Education

Bachelor’s Degree or equivalent

Tools

SAP/ERP

Salesforce CRM

Job description

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Customer Service Representative - Chemical Intermediates - German speaker

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com .

The Role

As Customer Service Representative (CSR)youunderstand internal and external customer needs, provideinsightsand deliver exceptional customer service in line with our standards. Asprimarycontact for our customers you will not onlybe responsible forthe entire OrderToCash process butalso manage customer inquiries and feedback. You partner with internal stakeholders, such asSales, Product Management,Planningand Logistics to deliver results consistent with the businessstrategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Location: Rotterdam, The Netherlands (Office days from Monday - Thursday, Friday optional working from home).

This is who you are

As a Customer Service Representative you are open‑minded, resilient and proactive, thriving on challenges and in multicultural environments. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency‑driven mindset to deliver tailored solutions for our customers.

This is what you bring

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a pre.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes
• Excellent communication skills; fluent in English and German is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.