Customer Service Representative - Advanced Material Interlayers

Eastman Chemical B.V.; Rotterdam; On-site; EUR 40,000 - 58,000; Full time

Job summary

Eastman Chemical B.V. is seeking a Customer Service Representative to understand customer needs and deliver exceptional service in line with company standards.

You will manage the entire Order To Cash process, handle inquiries and feedback, and collaborate with Sales, Product Management, Planning and Logistics to align with the business strategy. The role requires flexibility in a diverse portfolio and proactive stakeholder engagement.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in Customer Service, Supply Chain, or Internal Sales in an international environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a plus.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Forecast management.
• Excellent communication skills; fluent in English and German is required, both verbal and written.
• Additional EU language is preferred.
• Good analytical skills.

Responsibilities

• As Customer Service Representative you are the primary contact for customers and you will be responsible for the entire Order To Cash process.
• You will manage customer inquiries and feedback.
• You will partner with internal stakeholders such as Sales, Product Management, Planning and Logistics to deliver results in line with the business strategy.
• Your priorities will change daily due to a diverse and complex product portfolio.

Skills

English

German

Communication skills

Analytical skills

Forecast management

Logistics & Global Trade knowledge

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce CRM

ERP

Job description

At Eastman, as a Customer Service Representative (CSR) you understand internal and external customer needs, provide insights, and deliver exceptional customer service in line with company standards. As the primary contact for customers, you will be responsible for the entire Order To Cash process and for managing customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning, and Logistics, to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

The Role

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

This is who you are

As a Customer Service Representative you are open-minded, resilient, and proactive, thriving on challenges and in multicultural environments. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for customers.

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain, or Internal Sales in an international environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a plus.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Forecast management.
• Excellent communication skills; fluent in English and German is required, both verbal and written.
• Additional EU language is preferred.
• Good analytical skills.