Customer Service Representative - Advanced Material Interlayers

Eastman; Rotterdam; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Friday optional work-from-home

Job summary

Eastman Rotterdam is seeking a Customer Service Representative to own the Order To Cash process and manage customer inquiries with a proactive, service‑oriented mindset.

You will partner with Sales, Product Management, Planning and Logistics to deliver tailored solutions while handling a diverse and complex product portfolio from office-based and remote settings. Excellent English and German communication are required.

Qualifications

• Bachelor’s Degree or equivalent.
• Experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP/ERP and Salesforce CRM is preferred.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes
• Forecast management.
• Excellent communication skills; fluent in English and German is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.

Responsibilities

• Understand internal and external customer needs and deliver exceptional customer service in line with Eastman's standards.
• Be primary contact for customers and manage the complete Order To Cash process.
• Collaborate with Sales, Product Management, Planning and Logistics to deliver results aligned with business strategy.
• Adapt priorities daily due to the diverse and complex product portfolio.

Skills

Fluent English

Fluent German

Communication skills

Analytical skills

Education

Bachelor's degree or equivalent

Tools

SAP/ERP

Salesforce CRM

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com .

The Role

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primarycontact for our customers you will not only be responsible for the entire Order To Cash process butalso manage customer inquiries and feedback. You partner with internal stakeholders, such asSales, Product Management, Planning and Logistics to deliver results consistent with the businessstrategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Location: Rotterdam, The Netherlands . (Our work from the office is from Monday - Thursday, Friday is optional to work from home).

This is who you are

As a Customer Service Representative you are open‑minded, resilient and proactive, thriving on challenges and in multicultural environments. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency‑driven mindset to deliver tailored solutions for our customers.

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a pre.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes
• Forecast management.
• Excellent communication skills; fluent in English and German is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.