Customer Service Representative

Crane Worldwide Logistics; Tilburg; On-site; EUR 34,000 - 52,000; Full time

Job summary

Crane Worldwide Logistics is seeking a Client Service Representative to be the main contact between customers, carriers and internal teams. You will manage orders from booking through delivery and provide real-time shipment updates to ensure smooth operations and a high level of customer satisfaction.

The role requires at least 3 years in logistics customer service, strong communication skills, and proficiency with TMS/ERP systems. This is a full-time, on-site position in Tilburg, NL.

Qualifications

• 3+ years of experience in logistics customer service or 3PL environments.
• Strong understanding of transport operations and supply chain processes.
• Excellent verbal and written communication skills.
• Proactive problem-solving and decision-making abilities.

Responsibilities

• Manage customer accounts and be the primary point of contact.
• Process and monitor orders from booking through delivery.
• Coordinate with carriers, warehouses, and internal teams.
• Provide real-time shipment updates and manage delays.
• Resolve inquiries, claims, and service issues promptly.
• Ensure accurate data entry in transport systems.

Skills

Customer service

Logistics knowledge

Communication

Problem solving

MS Office

TMS/ERP

Tools

TMS

ERP

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

About Us

We are a dynamic and fast-growing logistics service provider specialising in end-to-end supply chain solutions, including transportation, warehousing, and distribution. Our focus is on delivering reliable, efficient, and customer-focused logistics services.

The Role

As a Client Service Representative, you will act as the key point of contact between our customers, carriers, and internal teams. You will play a critical role in ensuring smooth operations and an excellent customer experience from order placement through to final delivery.

Logistics customer service teams typically act as the bridge between customers and operations, ensuring timely communication, issue resolution, and seamless order fulfilment.

• Manage customer accounts and serve as the primary point of contact
• Process and monitor orders from booking through to delivery
• Coordinate with carriers, warehouses, and internal stakeholders
• Provide real-time shipment updates and proactively manage delays
• Resolve customer inquiries, claims, and service issues efficiently
• Ensure accurate data entry in transport and order management systems
• Build and maintain strong relationships with customers and partners
• Deliver high-quality service in a fast-paced logistics environment

Customer service roles in logistics commonly involve handling orders, tracking shipments, and resolving transport-related issues while ensuring customer satisfaction.

Experience Required:

• Minimum 3 years of experience in customer service within logistics, freight forwarding, or a 3PL environment
• Strong understanding of transport operations and supply chain processes
• Excellent communication skills (verbal and written)
• Proven problem-solving and decision-making ability
• Ability to prioritise and manage multiple tasks simultaneously
• Experience with TMS/ERP systems and Microsoft Office
• Customer-focused mindset with a proactive approach

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components

Sitting for extended periods of time - Walking within the warehouse and inspecting freight - Vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.