Operations Supervisor - Outbound

Crane Worldwide Logistics; Roosendaal; On-site; EUR 42,000 - 62,000; Full time

Job summary

Crane Worldwide Logistics is seeking an Outbound Supervisor to oversee day-to-day outbound warehouse operations at a contract logistics e-commerce facility in the Netherlands. This role ensures timely order fulfilment, meets client SLAs, and supports cross-functional teams for service excellence.

You will lead outbound teams, coach staff, and coordinate with Operations and Customer Service managers to maintain performance and safety standards.

Qualifications

• Experience supervising outbound operations in a warehouse or contract logistics environment.
• Strong understanding of outbound fulfilment workflows and SLA-driven operations.
• Experience supervising operational teams.
• Strong communication, problem-solving, and organisational skills.
• Ability to work in a multi shift

Responsibilities

• Supervise outbound activities including order picking, heat press, packing, staging, dispatch, and carrier handover.
• Ensure operational performance targets are met in accordance with company standards and established routines.
• Plan and coordinate daily and weekly outbound workloads, aligning staffing and resources with forecasted volumes.
• Monitor productivity, accuracy, and service levels to ensure SLA compliance.
• Coordinate outbound activities with inbound, inventory, transport, and customer service teams.
• Assist with planning activities and operational input into budgeting and forecasting.

Skills

Outbound supervision

SLA-driven operations

Multi-shift work

Communication

Problem solving

Organisational skills

Education

High school diploma

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Outbound Supervisor is responsible for supervising day-to-day outbound warehouse operations within a contract logistics e-commerce facility. The role ensures timely, accurate, and compliant order fulfilment while meeting agreed client SLAs, productivity KPIs, safety standards, and quality requirements.

The Supervisor provides operational leadership to outbound teams, acts as the primary escalation point for outbound execution issues, and works closely with the Operations Manager, Customer Service Manager and cross-functional teams to maintain service excellence for key clients.

ESSENTIAL JOB FUNCTIONS

Outbound Operations & Performance

• Supervise all outbound activities including order picking, heat press, packing, staging, dispatch, and carrier handover.
• Ensure operational performance targets are met in accordance with company standards and established operational routines.
• Plan and coordinate daily and weekly outbound workloads, aligning staffing and resources with forecasted volumes.
• Monitor productivity, accuracy, and service levels to ensure SLA compliance.

People Supervision & Workforce Management

• Supervise outbound employees, including task allocation, attendance monitoring, and shift coordination.
• Monitor employee performance against defined goals and operational standards.
• Address performance issues, conduct coaching conversations, and manage day-to-day discipline and conflict resolution in line with company policy.
• Support recruitment, onboarding, and training of outbound staff.

Quality, Safety & Compliance

• Enforce compliance with company policies, client SOPs, and site health & safety requirements.
• Ensure outbound processes meet quality standards and audit requirements.
• Investigate outbound errors, delays, or service failures, and implement corrective actions.

Cross-Functional & Client Coordination

• Coordinate outbound activities with inbound, inventory, transport, and customer service teams.
• Communicate effectively with clients, vendors, and internal stakeholders regarding outbound performance and issues.
• Respond to and resolve production problems with minimal disruption to client service.
• Identify process inefficiencies and actively contribute improvement ideas.
• Support the Operations Manager with planning activities and operational input into budgeting and forecasting.
• Assist with implementation of new processes, systems, or client requirements.

General

Perform other duties consistent with the role as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Walking within the warehouse and inspecting freight
• Vision abilities required by this job include close vision and the ability to adjust focus

OTHER SKILLS/ABILITIES

Skills & Experience

• Experience supervising outbound operations in a warehouse or contract logistics environment, ideally e-commerce, preferably with VAS experience.
• Strong understanding of outbound fulfilment workflows and SLA-driven operations.
• Experience supervising operational teams.
• Strong communication, problem-solving, and organisational skills.
• Ability to work in a multi shift

EDUCATION AND EXPERIENCE

• High school diploma or GED Required
• 4 years industry experience required
• 2 years supervisory required

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.