Customer Service Representative

American President Lines; Netherlands; On-site; EUR 29,000 - 40,000; Full time

Benefits offered by this job

Holiday pay 8%

Travel allowance

Work from home options

CEVA Academy

CEVAfit program

Profit sharing

25 vacation days

5 ADV days

Buy extra leave

Job summary

CEVA Logistics in Born, Netherlands is seeking a Customer Service Representative to be the first point of contact for customers, informing them about the status of goods flow and handling administrative processing.

You will collaborate with the warehouse, monitor orders, and ensure accurate data while maintaining strong customer relationships and KPI-focused reporting. The role includes a one-year contract with potential for permanent employment and a benefits package.

Qualifications

• MBO/HBO level education required.
• Experience with service-oriented work.
• Strong social and communication skills.
• Able to handle stress and work under pressure.
• Proficiency in English (spoken and written).
• MS Excel knowledge is a plus.

Responsibilities

• Monitor the handling of orders by the warehouse team.
• Prepare, process and check required documents in accordance with the guidelines.
• Manage the administration of customer data (complaints, questions, appointments, customer data, overviews, KPIs).
• Maintain good customer relationships by providing correct and timely information and keeping contact with the customer.
• Participate in LEAN improvement projects (5S and Kaizen).

Skills

MBO/HBO level

Service-oriented experience

Social skills

Stress resistance

English proficiency

Tools

MS Excel

Job description

CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate over 50 locations spread across 30 sites, where more than 11,000 colleagues contribute daily to our success.

Customer Service Representative

YOUR ROLE

Are you service oriented? Do you know how to keep customers happy and can you keep the overview? Then this role is for you!

We are looking for a Customer Service Employee for our location in Born! In this role, you are the first point of contact for our customers. You inform them about the status of the goods flow and manage the administrative processing of it. You have continuous contact with our customers and the warehouse about order processing and you ensure that any challenges are proactively tackled together with your Team! In addition, you ensure correct administration, various reports and maintain your internal and external KPIs.

As Customer Service Representative you are going to do the following tasks:

• Monitor the handling of orders by the warehouse team;
• Prepare, process and check required documents in accordance with the guidelines;
• Manage the administration of customer data (complaints, questions, appointments, customer data, overviews, KPIs);
• Ensuring a good customer relationship by providing correct and timely information and maintaining contact with the customer; and
• Participate in projects aimed at improvement within the LEAN philosophy with themes such as 5S and Kaizen.

WHERE WILL YOU WORK?

Your workplace is at one of our locations in Born, where we have two warehouses! There you will be part of the Customer Service Team, consisting of five till ten colleagues. Together you ensure that Customer relationship is good by keeping each other up to date about the order processing. You will do this in a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to Office Supervisor and your working hours vary between 08:00 AM and 18:00 PM.

WHAT ARE WE LOOKING FOR?

Do you recognize yourself in the following qualities?

• MBO/HBO work and level of thinking, possibly supplemented with a course in logistics;
• Experience with service-oriented work;
• Social and communication skills;
• Stress resistant;
• Command of the English language in speech and writing;
• Good knowledge of MS Excel is a plus;

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

In addition, we offer you the following:

• A gross monthly salary between € 2.593 and € 3.547 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
• Profit sharing of max. 3% for positive company results;
• Travel allowance from 10.0 km home-work distance;
• Possibilities to working from home (negotiable with your manager);
• Possibilities to participate at our CEVAfit program; and
• Possibilities to develop yourself with all kind of tools from our CEVA Academy;

We look forward to welcoming you to CEVA Logistics for an exciting career!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.