Customer Service Representative

Russell Tobin; Noord-Holland; On-site; EUR 36,000 - 54,000; Full time

Job summary

Russell Tobin is seeking a Greenlight Expert/Customer Support at the Amsterdam Greenlight Hub. You will be the face of the client for driver and delivery partners, providing in-person and digital support to help them onboard and succeed on the platform.

This on-site, 1-year contract role involves troubleshooting accounts, payments, trips and documents; educating partners on policies and best practices; and collaborating with internal teams to resolve complex cases.

Qualifications

• Dutch and English language proficiency required.

Responsibilities

• Provide in-person and virtual support to driver and delivery partners at the Greenlight Hub.
• Help partners with account setup, document verification, and onboarding.
• Troubleshoot issues related to accounts, payments, trips, documents, and app functionality.
• Educate partners on Uber policies, product updates, and best practices to succeed on the platform.
• Deliver a high-quality customer experience while maintaining operational efficiency.
• Collaborate with internal teams to escalate and resolve complex cases.
• Maintain accurate records and follow internal processes to ensure compliance.
• Contribute to a positive and supportive environment within the Greenlight Hub.

Job description

As a Greenlight Expert/Customer Support, you are the face of client for drivers and delivery partners. You support partners through in-person and digital interactions, helping them succeed on the platform. Your role is to provide clear guidance, solve issues efficiently, and create a welcoming experience in the Greenlight Hub.

Location: Amsterdam, Netherlands

Mode: On-site - Monday - Friday

Type: Contract - 1 year initially

You combine customer service, operational thinking, and problem-solving to help driver partners get on the road quickly and keep their businesses running smoothly.

What You’ll Do

• Provide in-person and virtual support to client driver and delivery partners at the Greenlight Hub.
• Help partners with account setup, document verification, and onboarding.
• Troubleshoot issues related to accounts, payments, trips, documents, and app functionality.
• Educate partners on Uber policies, product updates, and best practices to succeed on the platform.
• Deliver a high-quality customer experience while maintaining operational efficiency.
• Collaborate with internal teams to escalate and resolve complex cases.
• Maintain accurate records and follow internal processes to ensure compliance.
• Contribute to a positive and supportive environment within the Greenlight Hub.

Both Dutch and English language required.

Additional notes:

We would specifically like to look for someone who:

• Is naturally social, approachable and comfortable talking to many different types of people
• Brings positive energy and contributes to a friendly and informal team atmosphere
• Is proactive and hands-on rather than waiting to be told what to do
• Can work independently and take ownership when needed
• Is flexible and comfortable in a fast-changing operational environment
• Fits naturally into a relatively young, informal and close-working team