Customer Service Representative

eTeam; Amsterdam; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading recruitment firm is looking for a Talent Acquisition Specialist based in Amsterdam. This entry-level role focuses on helping drivers transition to electric vehicles by building personalized relationships and providing support. Candidates should be fluent in Dutch and English with experience in sales or account management. The position is contract-based and offers a unique opportunity to drive results in a growing industry.

Qualifications

• 2 years of previous experience in a sales or account management role.
• Empathetic and understanding in handling objections.
• Customer-focused with strong interpersonal skills.

Responsibilities

• Build 1:1 relationships with existing and onboarding drivers.
• Present and discuss EV fundamentals and available incentives.
• Provide follow-up support via phone and messaging.
• Facilitate on-site test drives for drivers in an electric vehicle.
• Work collaboratively with Vehicle Solutions partners.

Skills

Fluency in Dutch

Fluency in English

Sales experience

Account management skills

Customer-focused

Empathy

Solutions-oriented

Job description

UK Recruiter | Talent Acquisition Specialist | Diversity & Inclusion Advocate | Personalized Recruitment Strategies | Connecting Top Talent with…

Work Location:

Duration - 6 month Contract Role

About the Role

We are seeking an ambitious, highly motivated individual to join our EV Expert team. This is a new and unique role focused on helping 'account manage' drivers into electric vehicles. This is an office‑based position for a 12-month contract.

What You Will Do

• Build 1:1 relationships with hundreds of existing and onboarding drivers.
• Take them on an in‑person, personalized journey around what switching to an EV might mean in their specific circumstances.
• Present and discuss EV fundamentals (charging, available vehicle types, etc.), and showcase available incentives and external special offers (e.g., discounts on charging and vehicles).
• Provide follow‑up support and consultation via phone and messaging, answering drivers' questions as they consider their options.
• Present GoElectric seminars and webinars to groups of 10-20 drivers, explaining the benefits of switching to an EV and conducting Q&A sessions.
• Facilitate on‑site test drives for drivers in an electric vehicle.
• Work collaboratively with 3rd party Vehicle Solutions partners’ representatives on‑site to introduce drivers where appropriate.

What You Will Need

• Fluency in Dutch and English is mandatory.
• Experience: 2 years of previous experience in a sales or account management role. Experience with Electric Vehicles or Charging is a nice‑to‑have, but not essential.
• Highly self‑motivated: Excited to come in every day and drive results.
• Empathetic & understanding: Able to handle objections in a considerate way.
• Solutions oriented: Skilled at taking drivers’ concerns and working out solutions that specifically address their personal circumstances and requirements.
• Customer‑focused: You enjoy spending time with drivers and recognize they are a highly important part of our business.
• People person: Able to collaborate effectively with Operations team members and other core support Experts in the Greenlight Hub.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Human Resources Services

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