Customer Service & Receptionist

Booston BV; Weert; On-site; EUR 21,000 - 22,000; Full time

Benefits offered by this job

On-the-job training

8% holiday allowance

Travel allowance

Premium weekend pay (Sat/Sun)

Referral bonus

Job summary

DHL Weert zoekt een Customer Service Agent die ook receptie-werkzaamheden op kantoor ondersteunt. Je fungeert als spil tussen de klant en verschillende DHL-teams, behandelt vragen en tickets en zorgt voor een soepele dagelijke operatie op locatie.

De rol vereist on-site aanwezigheid en een proactieve, klantgerichte benadering. Je werkt van maandag tot vrijdag in een dagdienst en hebt contact met diverse interne afdelingen.

Qualifications

• Goede beheersing van Engels in woord en schrift.
• Praktische kennis van Microsoft Office en SAP of ERP-systemen is een pre.
• Sterke communicatie- en samenwerking vaardigheden.

Responsibilities

• Behandel klantvragen en ticketverzoeken.
• Onderzoeken van SAP- en operationele kwesties.
• Coördineren van communicatie tussen klant en DHL-teams.
• Volgen van klantverzoeken en resterende issues.
• Ondersteunen van receptie en bezoekersbeheer.

Skills

Customer service

English proficiency

Communication

Teamwork

Pressure management

Tools

SAP

ERP systems

Microsoft Office

Job description

Samenvatting

Are you skilled at resolving issues, setting priorities and remaining professional in challenging situations? As a Customer Service Agent, you will be the key point of contact between ASML and various DHL departments, ensuring effective communication and smooth day-to-day operations. Good work!

Over de functie

Join the team as a Customer Service & Receptionist and take responsibility for coordinating communication between the client and various DHL departments, while supporting both customer service and on-site reception activities. The role combines customer service, operational support and reception responsibilities. Communication will take place via email, ticketing systems and telephone. You will be responsible for investigating issues, coordinating actions, providing effective solutions and maintaining a high level of customer satisfaction. The position requires full on-site presence due to the reception responsibilities.

Key responsibilities include:

• Handle customer inquiries and ticketing requests
• Investigate SAP and operational issues
• Coordinate communication between the client and DHL teams
• Follow up on customer requests and pending issues
• Support reception, receive and manage visitors

Working hours

You will work in a day shift from Monday till Friday

• 8:00 - 4:30 pm

Over het bedrijf

DHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop.

Wat wij vragen

• Good command of English, both spoken and written
• Good practical knowledge of Microsoft Office
• Basic understanding of logistics and supply chain processes
• Experience with SAP or another ERP system is considered an advantage
• Strong communication and interpersonal skills
• Ability to remain calm and effective under pressure
• A team-oriented attitude and commitment to providing a high level of support

These requirements are important for the Customer Service Agent position, but you are equally important to us. We would like to learn more about your experience, skills and ideas. Show us what you can bring to the team!

Wat wij bieden

• Initial on-the-job training provided by the company
• Hourly wage of 15,83 €
• Additionally an IKB allowance of € 0.41 for hours worked between 6:00 and 18:00
• 8% holiday allowance
• 150% pay rate for work on Saturdays
• 200% pay rate for work on Sundays and public holidays
• Travel allowance of up to €9.30 per day
• Long-term full-time employment in a day shift system
• Between 38 and 40 working hours per week
• Career development and advancement opportunities
• Company events and activities that strengthen team relationships and contribute to a positive working atmosphere
• A €200 gross employee referral bonus when the referred employee completes six full weeks of work