Customer Service & Receptionist

Carriere; Weert; On-site; EUR 31,000 - 34,000; Full time

Benefits offered by this job

Hourly wage 15.83€

IKB allowance 0.41€

Holiday allowance 8%

Sat pay 150%

Sun pay 200%

Travel allowance €9.30/day

Career development

Team events

Referral bonus

Job summary

DHL Weert is op zoek naar een Customer Service Agent en receptionist die communicatiecoördinatie verzorgt tussen de klant en DHL-teams. Je behandelt klantvragen via e-mail, tickets en telefoon, en ondersteunt receptie en bezoekers.

Een proactieve servicehouding en nauwkeurige opvolging zijn essentieel. De rol vereist volledige on-site aanwezigheid en werktijden van maandag tot en met vrijdag van 8:00 tot 16:30 uur.

Qualifications

• Engelse taalvaardigheid vereist (mondeling en schriftelijk).
• Sterke communicatieve en interpersoonlijke vaardigheden.
• In staat kalm en effectief te blijven onder druk.
• Teamgericht en klantgerichte houding.
• Ervaring met SAP/ERP is een pré.

Responsibilities

• Behandelen van klantvragen en tickets.
• Onderzoeken van SAP- en operationele issues.
• Coördineren van communicatie tussen klant en DHL-teams.
• Volgen van klantverzoeken en lopende issues.
• Ondersteunen van receptie en bezoekersontvangst.

Skills

English proficiency

Communication skills

Interpersonal skills

Stress management

Team player

Tools

SAP

Microsoft Office

Job description

Samenvatting

Are you skilled at resolving issues, setting priorities and remaining professional in challenging situations? As a Customer Service Agent, you will be the key point of contact between ASML and various DHL departments, ensuring effective communication and smooth day-to-day operations. Good work!

Over de functie

Join the team as a Customer Service & Receptionist and take responsibility for coordinating communication between the client and various DHL departments, while supporting both customer service and on-site reception activities. The role combines customer service, operational support and reception responsibilities. Communication will take place via email, ticketing systems and telephone. You will be responsible for investigating issues, coordinating actions, providing effective solutions and maintaining a high level of customer satisfaction. The position requires full on-site presence due to the reception responsibilities.

Key responsibilities include:

• Handle customer inquiries and ticketing requests
• Investigate SAP and operational issues
• Coordinate communication between the client and DHL teams
• Follow up on customer requests and pending issues
• Support reception, receive and manage visitors

Working hours

You will work in a day shift from Monday till Friday

• 8:00 - 4:30 pm

Over het bedrijf

DHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop.

Wat wij vragen

• Good command of English, both spoken and written
• Good practical knowledge of Microsoft Office
• Basic understanding of logistics and supply chain processes
• Experience with SAP or another ERP system is considered an advantage
• Strong communication and interpersonal skills
• Ability to remain calm and effective under pressure
• A team-oriented attitude and commitment to providing a high level of support

These requirements are important for the Customer Service Agent position, but you are equally important to us. We would like to learn more about your experience, skills and ideas. Show us what you can bring to the team!

Wat wij bieden

• Initial on-the-job training provided by the company
• Hourly wage of 15,83 €
• Additionally an IKB allowance of € 0.41 for hours worked between 6:00 and 18:00
• 8% holiday allowance
• 150% pay rate for work on Saturdays
• 200% pay rate for work on Sundays and public holidays
• Travel allowance of up to €9.30 per day
• Long-term full-time employment in a day shift system
• Between 38 and 40 working hours per week
• Career development and advancement opportunities
• Company events and activities that strengthen team relationships and contribute to a positive working atmosphere
• A €200 gross employee referral bonus when the referred employee completes six full weeks of work

Salarisomschrijving

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Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels