Customer Service & Receptionist

Carrière Uitzendbureau; Weert; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Initial on-the-job training

Hourly wage 15.83€

IKB allowance for 6:00-18:00

8% holiday allowance

130% pay rate 18:00-00:00

150% pay rate Saturdays

200% pay rate Sundays/holidays

Travel allowance up to €9.30 per day

Full-time employment in a two-shift系统

Between 38 and 40 working hours per周

Career development and advancement

Company events and activities

€200 gross referral bonus after six全周

Job summary

DHL Weert is seeking a Customer Service Agent/Receptionist to coordinate communication between ASML and DHL departments while supporting customer service and on-site reception activities. The role requires on-site presence due to reception duties and involves handling inquiries via email, tickets, and phone calls.

You will work day shifts Monday to Friday, with an hourly wage of 15.83 €. A range of allowances and overtime rates apply, and you will be part of a full-time two-shift system

Qualifications

• Good command of English (spoken and written).
• Strong communication and interpersonal skills.
• Team-oriented attitude and commitment to providing high-level support.

Responsibilities

• Handle customer inquiries and ticketing requests.
• Investigate SAP and operational issues.
• Coordinate communication between ASML and DHL teams.
• Follow up on customer requests and pending issues.
• Support reception, receive and manage visitors.
• Assist with warehouse and daily operational tasks.

Skills

Customer service

English proficiency

Communication

Teamwork

Tools

SAP

Job description

Are you skilled at resolving issues, setting priorities and remaining professional in challenging situations? As a Customer Service Agent, you will be the key point of contact between ASML and various DHL departments, ensuring effective communication and smooth day-to-day operations. Good work!

Over de vacature

Join the team as a Customer Service & Receptionist and take responsibility for coordinating communication between ASML and various DHL departments, while supporting both customer service and on-site reception activities. The role combines customer service, operational support and reception responsibilities. Communication will take place via email, ticketing systems and telephone. You will be responsible for investigating issues, coordinating actions, providing effective solutions and maintaining a high level of customer satisfaction. The position requires full on-site presence due to the reception responsibilities.

Key responsibilities include

• Handle customer inquiries and ticketing requests
• Investigate SAP and operational issues
• Coordinate communication between ASML and DHL teams
• Follow up on customer requests and pending issues
• Support reception, receive and manage visitors
• Assist with warehouse and daily operational tasks

Working hours

You will work in a day shift from Monday till Friday

• 8:00 - 4:30 pm

Wat wij vragen

• Good command of English, both spoken and written
• Good practical knowledge of Microsoft Office
• Basic understanding of logistics and supply chain processes
• Experience with SAP or another ERP system is considered an advantage
• Strong communication and interpersonal skills
• Ability to remain calm and effective under pressure
• A team-oriented attitude and commitment to providing a high level of support

These requirements are important for the Customer Service Agent position, but you are equally important to us. We would like to learn more about your experience, skills and ideas. Show us what you can bring to the team!

Wat wij bieden

• Initial on-the-job training provided by the company
• Hourly wage of 15,83 €
• IKB allowance of € 0.41 for hours worked between 6:00 and 18:00
• 8% holiday allowance
• 130% pay rate for work from Monday to Friday between 18:00 and 00:00
• 150% pay rate for work on Saturdays
• 200% pay rate for work on Sundays and public holidays
• Travel allowance of up to €9.30 per day
• Full-time employment in a two-shift system
• Between 38 and 40 working hours per week
• Career development and advancement opportunities
• Company events and activities that strengthen team relationships and contribute to a positive working atmosphere
• A €200 gross employee referral bonus when the referred employee completes six full weeks of work

Over het bedrijf

DHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop.