Customer Service & Logistics Coordinator

Koninklijke Verkade nv; Zaandam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Fixed term employment (6 months)

Development opportunities through plAD

Competitive salary

Fulltime employment (37.5 hours per wk

34 holidays (based on fulltime)

Zoetwaren pension fund

Discounts on health insurance

Biscuits and snacks

Job summary

Verkade, part of pladis, in Zaandam is seeking a Customer Service & Logistics Coordinator to ensure end-to-end order fulfilment and strong collaboration across the supply chain. You will act as the link between customers, 3PL partners, and internal teams to drive service excellence and operational efficiency.

The role focuses on optimizing logistics, reducing costs, and improving data and reporting flows, reporting to the CS&L Manager for the region.

Qualifications

• University degree in Supply Chain, Logistics, Business Administration, or similar.
• 0–2 years of experience in Customer Service or Logistics (or strong internship experience).
• Basic knowledge of ERP systems (JDE, SAP, or similar).
• Good working knowledge of Microsoft Office, particularly Excel.
• Understanding of transport or export documentation is a plus.

Responsibilities

• Handle end-to-end order fulfilment from order intake through delivery and invoicing.
• Act as central link between customers, 3PL warehouse, transport partners, and internal teams.
• Optimize logistics network and drive continuous improvement for customer satisfaction.
• Coordinate inbound/outbound flows, slot bookings, and transport exceptions.
• Validate logistics invoices and monitor cost performance.
• Support co-packing planning and stock accuracy.

Job description

We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence, operational accuracy, and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring Happiness with every bite.

• Location: Netherlands - Zaandam
• Fulltime employment (37,5 hours per week)
• Fixed term employment (6 months) with possibility of an extension

The Challenge

The position combines operational logistics with customer service and offers strong development opportunities across the supply chain function.

The position entails

As Customer Service & Logistics Coordinator, you will ensure seamless end‑to‑end order fulfilment — from order intake through delivery and invoicing. You act as the central link between our customers, 3PL warehouse, transport partners, and internal teams such as MKT, Sales, Finance, and Planning.

You play a key role in optimizing the logistics network, driving continuous improvement, and ensuring best‑in‑class customer satisfaction.

You will report to the Customer Service & Logistics Manager for the region and collaborate cross‑functionally with Commercial, Finance, Demand Planning, Procurement, our factories, and broader European logistics teams.

Your main responsibilities

1. Order & Customer Management

• Handle accurate order entry, on‑time deliveries, and correct invoicing
• Contribute to the order optimization to reduce picking and increase drop size
• Communicate proactively with customers and internal stakeholders
• Act as a trusted partner for customers by providing value-added support and solutions
• Manage complaints, claims, export files, and documentation
• Support customer meetings with operational insights
• Support CS&L manager to close the month

2. Logistics Operations Management

• Act as daily contact for 3PL and carriers and ensure service level performance
• Coordinate inbound and outbound flows, slot bookings, and transport exceptions
• Support operational meetings and international transport flows
• Support the business to launch NPDs
• Validate logistics invoices
• Help standardize processes and improve data/reporting flows

3. Inventory & Cost Control

• Manage inventory processes and support stock accuracyMonitor 3PL cost performance, KPIs, and distribution profiles
• Identify process and cost improvements

4. Co-packing

• prepare co-packing planning taking into account the forecasts
• monitor execution from co-packer

What do you bring?

• A university degree, preferably in Supply Chain, Logistics, Business Administration, or similar
• 0–2 years of experience in Customer Service or Logistics (or strong internship experience)
• Basic knowledge of ERP systems (JDE, SAP, or similar)
• Good working knowledge of Microsoft Office, particularly Excel (e.g. VLOOKUP/XLOOKUP, Pivot Tables, and data analysis)
• Understanding of transport or export documentation is a plus
• Accuracy, well-organized, and able to manage multiple tasks and priorities simultaneously
• Detail‑oriented with a problem‑solving mindset and positive attitude
• Takes ownership and is comfortable troubleshooting issues and finding practical solutions.
• Strong team player with excellent communication skills (Dutch & English)
• A proactive, pragmatic, detail and service oriented and customer focused

What we offer

Working for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

A few of our benefits:

• Fixed term employment (6 months) with possibility of an extension
• Development opportunities through our pladis Academy & other training programs
• A competitive salary
• Fulltime employment (37,5 hours per week)
• 34 holidays (based on fulltime)
• Pension via ‘Zoetwaren’ pension fund
• Discounts on health insurance, gym memberships, bikes etc
• Biscuits, chocolate and other snacks from our personnel store
• The best colleagues in an informal working environment

pladis is an ambitious global snacking company with a worldwide community of colleagues. We are united by our purpose to bring happiness with every bite and offer an environment where people can grow as part of a global community.