Customer Sales Support

Eltek; Helmond; On-site; EUR 36,000 - 60,000; Full time

Job summary

Delta Electronics in Helmond, Netherlands, seeks a service-oriented Costumer Support professional to grow our EMEA presence. You will support the Sales team and other departments by handling orders, data accuracy, and customer inquiries across cultures.

Responsibilities include SAP order processing, delivery date confirmation, data validation, expediting orders, forecasting with supply chain, invoicing and shipping documentation, and maintaining excellent customer relationships.

Qualifications

• Excellent verbal and written English; knowledge of another European language is preferable.
• Minimum 3 years of experience as Order Processor and Customer Sales Support; experience in an industrial market is a plus.
• Ability to work under pressure with prioritizing and problem-solving.
• Business operation awareness and international mindset; ability to coordinate with multiple stakeholders.
• Strong teamwork and ability to work independently with high self-quality work.
• SAP transactions and Office software knowledge (PowerPoint, Excel, Word, Outlook) are mandatory.
• Good communication and organizational skills.

Responsibilities

• Receive, check and process customer orders in SAP and confirm delivery dates.
• Follow-up with customers or internal departments on missing or incorrect data.
• Monitor order backlog and pro-actively expedite to meet Customer Requested Delivery date.
• Manage customer forecasts and coordinate actions with supply chain, sales and customers.
• Create shipment in SAP and coordinate with warehouse; prepare shipping documents.
• Coordinate special shipping arrangements with warehouse/transport and SCM team.
• Issue invoices and proforma invoices; review AR and follow up overdue invoices.
• Sales support: respond to inquiries, maintain customer master data and price data in SAP/SPS; build relationships.
• Respond to inbound/outbound call inquiries professionally and timely.
• Initiate outbound calls to respond to inquiries and follow-up with contacts.
• Ensure high customer satisfaction.

Skills

English proficiency

Other European language

SAP

Office software

Customer service

Order processing

Tools

SAP

Microsoft Office

Job description

Company Description

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in Costumer Support to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.

Job Description

We are looking for a Costumer Support to grow our business in the EMEA region.

You are a service-oriented person who understand the costumers’ needs and work effectively across culture. With your knowledge and experience, you contribute to the enlargement of our EMEA market presence by supporting our Sales team and other departments.

Responsibilities

• Receive, check and process customer orders to SAP, check/confirm delivery date
• Follow-up with customers or internal departments on missing or incorrect data
• Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
• Manage customer forecast, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales and customer.
• Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document
• Co-ordination of any special shipping arrangement with warehouse/transportation Company and SCM team
• Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic invoice
• Sales Support: support customers’ inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP/SPS, build and maintain a good relationship with customers
• Respond to Inbound/Outbound Call Inquiries in a professional, friendly and timely manner
• Initiate outbound calls to respond to inquiries and to follow-up with previous contact
• Ensure high customer satisfaction

Qualifications

• Expected to have excellent verbal, written communication in English and knowledge of any other European language is preferable
• Minimum 3 years of experience as Order Processor and Customer Sales Support. Experience in similar Industrial Market Segment will be considered as a plus
• Ability to work under pressure as well as prioritizing and problem-solving attitude
• Business operation awareness & sensitivity: ability to make quick judgments to suit differing customers’ requests and international mindset
• A strong team player who is also able to manage different stakeholders independently with high self-quality work
• SAP transactions and Office Software knowledge (Power Point, Excel, Word, Outlook) are mandatory
• Good communication and organizing skills

Additional Information

https://careers.smartrecruiters.com/DeltaElectronics?