Administrative Customer Service Officer

Vos Logistics; Roosendaal; Remote; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Tax-advantage arrangements (bike, gym,

Laptop / computer provided

Annual training budget

Career development opportunities

Digitalization projects and data‑driv­

Job summary

Vos Logistics is seeking an Administrative Customer Service Officer to be the first point of contact at the driver's desk. You will ensure accurate administrative processing of goods flows and assist drivers during loading/unloading, directing them to the correct dock.

You communicate with the warehouse by radio and handle transport documents and pallet administration. You also support the Customer Service department with orders, inventory information and inbound activities, while managing phone

Qualifications

• MBO level (work and thinking)
• Available for 40 hours per week
• Affinity with logistics sector
• Excellent Dutch oral and written communication; English is a plus
• Professional and commercial drive; solution oriented; team player

Responsibilities

• Be the first point of contact at the driver's desk and ensure correct administrative processing of incoming/outgoing goods
• Direct drivers to the correct dock door and maintain contact with the warehouse by radio
• Process transport documents, systems and pallet administration
• Support Customer Service with administrative processes: orders, inventory information and inbound activities
• Handle phone and email traffic; address customer and colleague questions quickly and professionally
• Collaborate with multiple departments and maintain an overview while balancing operations and admin tasks

Skills

MBO level

40 hours per week

Logistics affinity

Dutch communication

English an advantage

Team player

Solution oriented

Commercial drive

Education

MBO level education

Job description

• Working in a fun collegial working environment
• We help you to get the most out of your career
• We build innovative and sustainable solutions together

Develop yourself as you help our business grow

Working at an ambitious company in a dynamic industry

Are you an administrative all-rounder who feels at home in a logistics environment? Do you enjoy organizing things well, maintaining overview, and having daily contact with drivers, colleagues, and customers? Then this role is perfect for you.

As an Administrative Customer Service Officer, you play an important role within our logistics operation. You are the first point of contact at the driver's desk and ensure that incoming and outgoing goods flows are processed correctly from an administrative perspective. You assist drivers who arrive for loading and unloading by directing them to the correct dock door. In doing so, you maintain contact with the warehouse via radio and ensure correct processing of transport documents, systems and pallet administration.
In addition to your work at the desk, you support the Customer Service department with various administrative processes. You process orders, manage inventory information and assist with inbound activities. You are also involved in handling phone and email traffic and ensure that questions from customers and colleagues are addressed quickly and professionally.
In this role, you work closely with different departments within the organization. You continuously switch between operational activities and administrative tasks while maintaining an overview. Thanks to your accuracy, service-oriented attitude and strong communication skills, daily processes run smoothly and efficiently.
You will join a committed team within a professional logistics organization, where you will have a varied role with plenty of responsibility and room to develop yourself further into an all-round CS officer.
Are you ready to become an important link between drivers, warehouse and customers? We would be happy to receive your application.

We have your job! Do you have the skills?

• You have an MBO work and thinking level;
• You are available 40 hours per week;
• You have an affinity with the logistics sector;
• Good oral and written communication skills in Dutch. English is a plus;
• You have a professional and commercial drive, are solution-oriented and you are a true team player.

We offer

• A salary between €2.888,33 and €3.514,05;
• Interesting benefits including a number of tax-attractive arrangements, for example for the purchase of a bicycle, fitness and/or sports and leisure subscription, computer/laptop, fresh meals and a mobile phone;
• An annual personal training budget of at least €1.000;
• A varied job within a dynamic work environment with extensive career development opportunities and plenty of chances to further develop yourself;
• Contributing to digitalization, data-driven solutions and sustainable logistics;
• An entrepreneurial organization with short lines where your initiatives and ideas have room to flourish.
  Join our team and experience the versatility and opportunities that working at Vos Logistics has to offer. Interested? Contact Rick Jans-Beken. An assessment may be part of the application procedure.

Your new work environment

"All departments fit together like pieces of a puzzle. Working together, we strive towards the same objective: to enhance our service even further. Day after day."

Vos Logistics is a specialist in transport and customer-specific logistics services. Making things simple, efficient and manageable is what we stand for! With a network of 35 own locations, we are active throughout Europe. With 2,400 employees, the company operates a modern fleet of 1,000 vehicles, 3,700 loading units and 275,000 m2 of storage capacity.

Do you feel like we could be a match? Apply today and become a member of our team.