Customer Return Administrator

Neways Electronics; Son en Breugel; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Vacation days and ADV days

8% holiday allowance

Pension scheme

International organization

Informal working atmosphere

Job summary

Neways Electronics International is hiring a Customer Return Administrator in Son, NL. You will manage customer returns, ensuring accurate registration and timely processing within agreed lead times, collaborating with customers, logistics partners, repair departments and internal stakeholders.

Join a financially healthy international organization with a focus on circular supply chains, and contribute to a safe, efficient work environment while enjoying a competitive salary and opportunities for

Qualifications

• MBO vocational education in administrative or logistics field.
• Experience with logistics and automated systems.
• Proficiency with PC, especially Word and Outlook.
• Good command of Dutch (advanced) and basic English.

Responsibilities

• Picking and processing released production orders.
• Managing inventory physically and administratively.
• Coordinating and processing return shipments to suppliers.
• Performing inventory checks and identifying discrepancies.
• Supporting operational processes within the RMA team.
• Contributing to a safe, organized and efficient work environment.
• Identifying improvement opportunities and supporting circular services development.

Skills

Administrative skills

Quality awareness

Dutch (advanced)

English (basic)

Sociable personality

Education

MBO vocational education

Tools

Microsoft Word

Outlook

Job description

Summary

• Location: Son
• Job area: Production
• Work experience: Mid level
• Educational background: Vocational
• Flexibility: on-site
• Employment type: Contract

This is how you make an impact

As a Customer Return Administrator, you are responsible for the administrative and operational handling of customer returns. You ensure that returned products are correctly registered, monitored, and processed within agreed lead times. You will work closely with customers, logistics partners, repair departments, and internal stakeholders.

Thanks to your structured approach, we maintain control over our return flows, provide customers with professional service, and contribute to our ambition to keep products within the circular supply chain for as long as possible.

What We Offer

We provide a pleasant and open working environment where personal interaction is highly valued. We believe continuous development is important and offer plenty of opportunities for personal growth, with room for initiative and independent contribution.

In addition you can expect:

• Competitive salary based on your knowledge and experience.
• Flexible start and end times.
• 27 vacation days plus 13 ADV (reduction of working hours) days.
• 8% holiday allowance.
• Attractive pension scheme.
• Opportunity to work within a financially healthy international organization.
• Informal working atmosphere with short communication lines.

What You Bring to the Team

• MBO (vocational education) level of working and thinking, preferably in an administrative or logistics-related field.
• Experience with logistics and automated systems, and proficiency in working with a PC.
• Familiarity with Microsoft Word and Outlook.
• Strong administrative skills and a high level of quality awareness.
• Good command of Dutch (advanced) and basic English, both spoken and written.
• Understanding of internal logistics processes.
• A sociable personality with a strong sense of responsibility for both you and the team.
• Forklift and reach truck certification are an advantage (preferred but not required).

Your Daily Responsibilities include:

As part of the RMA team within the Circular Service Center, you play an important role in the daily execution of various warehouse and return processes. You are responsible for the accurate and timely processing of goods flows and contribute to the reliable delivery of our customer returns services.

You will work closely with your colleagues and support operational continuity whenever needed.

Your responsibilities include:

• Picking and processing released production orders.
• Managing inventory, both physically and administratively.
• Coordinating and processing return shipments to suppliers.
• Performing inventory checks and identifying discrepancies.
• Supporting various operational processes within the RMA team.
• Contributing to a safe, organized, and efficient work environment.
• Identifying improvement opportunities and supporting the further development of our circular services.

Security requirements

Neways serves customers in industries including defense, semiconductors, automotive and medical technology. An internal access and authorization procedure therefore forms part of the selection and onboarding process for all new employees. Depending on the role, additional authorization requirements may apply.

(Y)our work changes lives

At Neways, we work to solve today’s and tomorrow’s challenges with cutting-edge high-tech innovations. You work with the brightest talents from all over the world. Highly motivated professionals who want to make a difference. Just like you. Together, we create solutions that improve the lives of people all over the world. That's why (y)our work changes the way we live, work and play.