Customer Quality Engineer: Lead Root-Cause & Improvements

Mosa. Tiles.; Maastricht; Presencial; EUR 45.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Year-end bonus (CAO)

Pension scheme

Health & well-being initiatives

Annual year-end payment

Professional development

Descripción de la vacante

Mosa is seeking a Customer Quality Engineer to join the Quality Compliance team in the Sustainability & Compliance department. You will manage customer complaints, analyze data, identify root causes and drive lasting improvements across departments.

You will lead improvement projects, verify effectiveness of corrective actions, report trends, and engage with customers on technical matters. Proficiency in Dutch and English (B2) is required; German is an advantage.

Formación

• A bachelor's degree in a relevant technical field.
• 3–5 years of relevant experience in a similar position.
• Knowledge of structured problem-solving and continuous improvement methodologies, such as 8D and Lean Six Sigma
• Affinity with manufacturing operations, ceramics and the commercial aspects of customer relationships.
• Strong analytical and problem-solving skills, with a keen eye for quality and detail.
• The ability to influence stakeholders, bring people together and drive improvements across different departments.
• A proactive, results-oriented mindset and the ability to independently lead improvement projects.
• Excellent written and verbal communication skills in Dutch and English (minimum B2 level). German is an advantage.

Responsabilidades

• Taking ownership of customer complaints: You manage complaints from start to finish, maintain clear communication with customers and ensure timely, appropriate solutions. Where necessary, you visit customers to investigate issues on-site.
• Identifying root causes: Using structured problem-solving methodologies such as 8D, you investigate quality issues and determine the corrective and preventive actions required to resolve them effectively.
• Providing technical support: You advise customers on our products, technical properties, applications, installation and maintenance. You also coordinate technical investigations with internal and external specialists.
• Leading quality improvement projects: You identify recurring quality issues and take the initiative to address them structurally. You develop project plans, bring multidisciplinary teams together, monitor progress and ensure that improvements are successfully implemented.
• Measuring and securing results: You verify whether corrective actions are effective and sustainable. Working closely with the relevant departments, you ensure that improvements are embedded in our processes.
• Making quality performance transparent: You analyse complaint data, identify trends and report on quality issues, the effectiveness of corrective and preventive actions, and the Cost of Non-Quality. You translate these insights into concrete improvement priorities.
• Representing Mosa: You engage with customers on technical matters and support the resolution of financial claims within established procedures and authorization limits.

Conocimientos

3-5 years exp

8D problem solving

Lean Six Sigma

Analytical skills

Stakeholder mgmt

B2 English & Dutch

Independent leadership

Educación

Bachelor's in a technical field

Descripción del empleo

Mosa is seeking a Customer Quality Engineer to join the Quality Compliance team in the Sustainability & Compliance department. You will manage customer complaints, analyze data, identify root causes and drive lasting improvements across departments.

You will lead improvement projects, verify effectiveness of corrective actions, report trends, and engage with customers on technical matters. Proficiency in Dutch and English (B2) is required; German is an advantage.