Customer Quality Engineer — Lead Lasting Quality Improvements

Mosa; Maastricht; Híbrido; EUR 45.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Year-end payment

Pension plan

Health & well-being initiatives

Descripción de la vacante

At Mosa, we seek a Customer Quality Engineer who combines customer focus with technical insight to drive lasting quality improvements. You manage customer complaints from start to finish, perform root-cause analysis and coordinate cross-functional teams to implement durable fixes.

You will work with Quality Compliance, R&D, Production and Customer Service, using structured problem-solving (8D/Lean Six Sigma) to prevent recurrence and improve processes across the organization.

Formación

• A bachelor's degree in a relevant technical field.
• 3–5 years of relevant experience in a similar position.
• Knowledge of and experience with structured problem-solving and continuous improvement methodologies, such as 8D and Lean Six Sigma
• An affinity with manufacturing operations, ceramics and the commercial aspects of customer relationships.
• Strong analytical and problem-solving skills, with a keen eye for quality and detail.
• The ability to influence stakeholders, bring people together and drive improvements across different departments.
• A proactive, results-oriented mindset and the ability to independently lead improvement projects.
• Excellent written and verbal communication skills in Dutch and English (minimum B2 level). German is an advantage.

Responsabilidades

• Taking ownership of customer complaints: You manage complaints from start to finish, maintain clear communication with customers and ensure timely, appropriate solutions. Where necessary, you visit customers to investigate issues on-site.
• Identifying root causes: Using structured problem-solving methodologies such as 8D, you investigate quality issues and determine the corrective and preventive actions required to resolve them effectively.
• Providing technical support: You advise customers on our products, technical properties, applications, installation and maintenance. You also coordinate technical investigations with internal and external specialists.
• Leading quality improvement projects: You identify recurring quality issues and take the initiative to address them structurally. You develop project plans, bring multidisciplinary teams together, monitor progress and ensure that improvements are successfully implemented.
• Measuring and securing results: You verify whether corrective actions are effective and sustainable. Working closely with the relevant departments, you ensure that improvements are embedded in our processes.
• Making quality performance transparent: You analyse complaint data, identify trends and report on quality issues, the effectiveness of corrective and preventive actions, and the Cost of Non-Quality. You translate these insights into concrete improvement priorities.
• Representing Mosa: You engage with customers on technical matters and support the resolution of financial claims within established procedures and authorization limits.

Conocimientos

Structured problem-solving

8D methodology

Lean Six Sigma

Root cause analysis

Stakeholder influence

Educación

Bachelor's degree in a technical field

Herramientas

Ceramics knowledge

Descripción del empleo

At Mosa, we seek a Customer Quality Engineer who combines customer focus with technical insight to drive lasting quality improvements. You manage customer complaints from start to finish, perform root-cause analysis and coordinate cross-functional teams to implement durable fixes.

You will work with Quality Compliance, R&D, Production and Customer Service, using structured problem-solving (8D/Lean Six Sigma) to prevent recurrence and improve processes across the organization.