International Customer Service & Sales Support

Make it Mosa; Maastricht; On-site; EUR 38,000 - 49,000; Full time

Benefits offered by this job

Travel allowance

Year-end bonus 4.5%

Pension scheme

Gym discount

Lease bike scheme

Daily lunch

Job summary

Mosa in the Netherlands is hiring a Customer Service Employee – International to support international customers, VARs and the sales team. You will handle enquiries, projects and orders from first contact to follow-up, acting as the hub between customers, partners and internal teams.

The role requires a MBO/HBO degree or equivalent, at least 2 years of experience, Salesforce experience, and excellent English.

Qualifications

• MBO or HBO degree in a commercial or business-related field, or equivalent experience.
• At least 2 years of relevant work experience, preferably in an international B2B environment.
• Experience with Salesforce or a comparable CRM system.
• Affinity with inside sales, design, architecture and sustainability.
• Strong commercial awareness and the ability to identify and follow up on business opportunities.
• The ability to build and maintain relationships with international customers and business partners.
• Excellent communication skills in English (minimum B2 level). Additional languages are an advantage.
• A proactive, hands-on and solution-oriented attitude, combined with a strong team spirit.
• The ability to work effectively with people from different backgrounds and cultures.

Responsibilities

• Identify commercial opportunities: Recognize potential leads and project opportunities, follow them up proactively and support the sales team in converting them into business.
• Support the sales team: Provide sales colleagues with customer insights, market information, analyses and quotations to help them develop business opportunities.
• Manage customer and project information: Maintain accurate and up-to-date information in Salesforce, your key tool for managing customer relationships, projects and the sales process.
• Provide product and project support: Develop and maintain strong product knowledge, enabling you to respond effectively to customer enquiries and project-related questions.
• Build international relationships: Maintain strong relationships with customers, VARs and other business partners across different markets and cultures.
• Coordinate and communicate: Act as a central point of contact between customers, VARs, Sales and internal departments, ensuring clear communication and effective follow-up.
• Deliver excellent customer service: Approach customers and colleagues in an open, friendly and professional manner, building trust through reliable and solution-oriented support.

Education

MBO or HBO degree in a commercial or business-related field

Tools

Salesforce

Job description

Mosa in the Netherlands is hiring a Customer Service Employee – International to support international customers, VARs and the sales team. You will handle enquiries, projects and orders from first contact to follow-up, acting as the hub between customers, partners and internal teams.

The role requires a MBO/HBO degree or equivalent, at least 2 years of experience, Salesforce experience, and excellent English.