Customer Onboarding Manager

Jobtailor; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced onboarding project manager to streamline mid-market customer deployments across the EMEA region from our Amsterdam hub. You will lead the onboarding lifecycle for assigned accounts and act as the bridge between customers and product teams.

You will advise on asset taxonomy, metadata structures and custom workflows, leveraging AI tools to accelerate processes and extract insights. Travel to customer sites and the Amsterdam office is expected as needed.

Qualifications

• Experience in project management, SaaS deployment, or digital asset management.
• Proven record of successful SaaS implementations.
• Tech-savvy with APIs, integrations, or video editing tools.
• English fluency; German or French is a plus.
• Willingness to travel; Amsterdam office attendance at least twice a week.
• Strong analytical and critical thinking.
• Excellent communication, both spoken and written.

Responsibilities

• Streamline onboarding journey for mid-market customers across EMEA.
• Lead the onboarding project lifecycle for assigned accounts.
• Advise on asset bank taxonomy, metadata structures, and custom workflows.
• Leverage AI tools to accelerate workflows and analyze customer insights.
• Drive positive time-to-value to impact Net Retention targets.
• Represent customer feedback to Product Team for improvements.
• Maintain meticulous project hygiene by tracking time and risks.

Skills

Project Management

SaaS Implementation

Digital Asset Management

API Integration

Video Editing

English Fluency

German/French

Tools

Video Editing Software

API Integration Tools

SaaS Platforms

Job description

Responsibilities

• Streamline and accelerate the onboarding journey for mid-market customers across EMEA
• Lead the onboarding project lifecycle for assigned accounts
• Advise customers on asset bank taxonomy, metadata structures, and custom workflows
• Leverage modern AI tools to accelerate workflows and analyze customer insights
• Drive positive time-to-value to impact regional Net Retention targets
• Serve as the customer’s voice to the Product Team regarding enhancement requests
• Maintain meticulous project hygiene by accurately tracking time allocation and project risks

Requirements

• Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management—ideally within digital industries
• Proven track record managing standard SaaS implementations
• Strong affinity for technology, including a massive plus for experience with APIs, integrations, or video editing software
• Fluency in English and proficiency in German or French is a major advantage
• Willingness to travel as needed, including working from our Amsterdam office at least two times a week
• Advanced critical thinking and analytical skills
• Action-oriented, proactive mindset where juggling multiple concurrent customer projects is second nature
• Excellent oral and written communication skills

Core Competencies

Demonstrates expertise in project management and SaaS technical implementation, with a strong focus on enhancing customer onboarding experiences. Proficient in leveraging technology, including APIs and integrations, to drive efficiency and customer satisfaction.

Highest-signal resume keywords

• Project Management
• SaaS Implementation
• Customer Onboarding
• Critical Thinking
• Fluency in English

ATS Optimization Keywords

Hard Skills

• Project Management
• SaaS Implementation
• Digital Asset Management
• API Integration
• Video Editing Software

Soft Skills

• Analytical Skills
• Proactive Mindset
• Excellent Communication

Industry Keywords

• Mid-Market Customers
• EMEA
• Onboarding Project Lifecycle
• Asset Bank Taxonomy
• Metadata Structures
• Custom Workflows
• Net Retention Targets

Tools & Technologies

• AI Tools
• Customer Insights Analysis