Customer Success Manager

Jobtailor; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Customer Success Manager to build lasting relationships with enterprise customers, ensure value realization, and guide upsell opportunities.

You will manage a portfolio of accounts, monitor health metrics, coordinate with product and sales teams, and drive retention and expansion through consultative strategies.

Qualifications

• 4+ years of experience in customer success, account management, or strategic consulting in customer-facing roles.
• Experience in SaaS or retail-related settings.

Responsibilities

• Build and maintain strong relationships with decision-makers and stakeholders.
• Identify customer goals and upsell opportunities based on needs and product usage.
• Drive product value and adoption to support upselling initiatives.
• Conduct regular check-ins to ensure satisfaction and resolve concerns.
• Manage a portfolio of ~40 accounts including enterprise and multiproduct customers.
• Monitor risks and proactively support retention and expansion.

Skills

Customer Success

Account Management

SaaS Experience

Analytics

English & Dutch

Job description

• Build and maintain strong relationships with decision-makers and stakeholders.


• Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities.


• Drive product value and adoption to support future upselling initiatives.


• Conduct regular check-ins with customers to evaluate satisfaction, resolve potential concerns, and highlight areas for growth or improvement.


• Manage a portfolio of 40 accounts, comprising a mix of enterprise and multiproduct customers.


• Monitor and address risks to account retention, proactively ensuring customer success.


• Track and report key performance metrics, including customer health, satisfaction, product usage, and other relevant KPIs, while sharing actionable insights with both internal teams and customers.


• Identify opportunities to expand customer wallet share by analyzing needs, business goals, and product utilization.


• Meet retention and expansion targets by employing consultative sales strategies.


• Effectively communicate the distinct value of products and services, aligning them with the customer’s business objectives and addressing core challenges.


• Lead account teams by coordinating efforts across internal stakeholders to address customer challenges and achieve shared goals.

Requirements

• Minimum of 4 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities.


• Experience in SaaS or a retail-related background.


• Proven expertise in addressing and supporting complex and strategic enterprise customer requirements.


• Demonstrated success in consistently achieving and exceeding targets.


• Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes.


• Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences.


• Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations.


• Fluent in spoken and written English and Dutch.

Demonstrates expertise in customer success and account management, with a strong focus on relationship building, strategic consulting, and data-driven decision-making. Proficient in driving product adoption and retention through consultative sales strategies and effective communication.

Highest-signal resume keywords

• Customer Success Management


• Account Management


• SaaS Experience


• Analytical Skills


• Fluent in English and Dutch

ATS Optimization Keywords

Hard Skills

• Customer Health Tracking


• KPI Reporting


• Consultative Sales Strategies


• Product Utilization Analysis


• Upselling Techniques

Soft Skills

• Relationship Building


• Listening Skills


• Problem Solving


• Communication Skills


• Trust Establishment

Industry Keywords

• Enterprise Customer Requirements


• Stakeholder Engagement


• Customer Satisfaction


• Account Retention


• Customer Portfolio Management