Customer Success Manager

Jobtailor; Utrecht; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Jobtailor perks

Job summary

Jobtailor in Utrecht, Netherlands, seeks a results-driven Customer Success/Account Manager to nurture enterprise relationships and drive growth. You will identify client goals, upsell opportunities, and ensure onboarding and adoption of our SaaS offerings across a diverse portfolio.

The role requires building trust with stakeholders, leveraging analytics to inform decisions, and leading cross-functional teams to achieve retention and expansion targets.

Qualifications

• Minimum of 4 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities.
• Experience in SaaS or a retail-related background.
• Proven expertise in addressing and supporting complex and strategic enterprise customer requirements.
• Demonstrated success in consistently achieving and exceeding targets.
• Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes.
• Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences.
• Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations.
• Fluent in spoken and written English and Dutch.

Responsibilities

• Build and maintain strong relationships with decision-makers and stakeholders.
• Identify customer goals, challenges, and needs to recommend upsell opportunities.
• Drive product value and adoption to support upselling initiatives.
• Conduct regular check-ins with customers to evaluate satisfaction and highlight growth areas.
• Manage a portfolio of 40 accounts, including enterprise and multiproduct customers.
• Monitor and address risks to account retention, ensuring customer success.
• Track and report KPIs and customer health, sharing insights with internal teams and customers.
• Identify opportunities to expand wallet share through needs analysis and product utilization.
• Meet retention and expansion targets using consultative sales strategies.
• Communicate product value and align it with customer objectives to address challenges.
• Lead account teams by coordinating efforts across internal stakeholders.

Skills

Customer Success Management

Account Management

SaaS Experience

Analytical Skills

Fluent in English and Dutch

Job description

• Build and maintain strong relationships with decision-makers and stakeholders.


• Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities.


• Drive product value and adoption to support future upselling initiatives.


• Conduct regular check-ins with customers to evaluate satisfaction, resolve potential concerns, and highlight areas for growth or improvement.


• Manage a portfolio of 40 accounts, comprising a mix of enterprise and multiproduct customers.


• Monitor and address risks to account retention, proactively ensuring customer success.


• Track and report key performance metrics, including customer health, satisfaction, product usage, and other relevant KPIs, while sharing actionable insights with both internal teams and customers.


• Identify opportunities to expand customer wallet share by analyzing needs, business goals, and product utilization.


• Meet retention and expansion targets by employing consultative sales strategies.


• Effectively communicate the distinct value of products and services, aligning them with the customer’s business objectives and addressing core challenges.


• Lead account teams by coordinating efforts across internal stakeholders to address customer challenges and achieve shared goals.

Requirements

• Minimum of 4 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities.


• Experience in SaaS or a retail-related background.


• Proven expertise in addressing and supporting complex and strategic enterprise customer requirements.


• Demonstrated success in consistently achieving and exceeding targets.


• Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes.


• Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences.


• Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations.


• Fluent in spoken and written English and Dutch.

Demonstrates expertise in customer success and account management, with a strong focus on relationship building, strategic consulting, and data-driven decision-making. Proficient in driving product adoption and retention through consultative sales strategies and effective communication.

Highest-signal resume keywords

• Customer Success Management


• Account Management


• SaaS Experience


• Analytical Skills


• Fluent in English and Dutch

ATS Optimization Keywords

Hard Skills

• Customer Health Tracking


• KPI Reporting


• Consultative Sales Strategies


• Product Utilization Analysis


• Upselling Techniques

Soft Skills

• Relationship Building


• Listening Skills


• Problem Solving


• Communication Skills


• Trust Establishment

Industry Keywords

• Enterprise Customer Requirements


• Stakeholder Engagement


• Customer Satisfaction


• Account Retention


• Customer Portfolio Management