Customer Success Manager - EMEA

Magnitude Consulting; Amsterdam; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Magnitude Consulting is seeking a Senior Customer Success Manager for the EMEA region. Based in Amsterdam with hybrid work (3 days onsite), you will own the full lifecycle for a portfolio of enterprise customers and drive adoption of AI-powered audit and finance workflows.

You will collaborate with Audit Partners, Finance Directors, Controllers and C-suite stakeholders, using your audit/accounting background to transform customer workflows and maximize value.

Qualifications

• 3+ years in Customer Success, Account Management or client-facing SaaS.
• Audit/accounting/finance experience essential.
• Understanding of audit workflows and processes.
• Experience with enterprise customers and complex stakeholder environments.
• Proven ability to drive adoption, retention, renewals and expansion.
• Comfortable engaging with senior stakeholders and C-suite decision-makers.
• Fluent in English plus Dutch, French or Spanish.

Responsibilities

• Own and develop a portfolio of enterprise customers across EMEA.
• Use audit/accounting expertise to understand customer challenges and advise on workflow improvements.
• Lead onboarding, adoption and ongoing customer engagement.
• Build relationships with Audit Partners, Finance Directors, Controllers and C-suite stakeholders.
• Lead strategic business reviews and demonstrate measurable customer value.
• Identify opportunities for account growth, expansion and upsell.
• Drive renewals, retention and long-term customer success.
• Partner closely with Sales, Product and other internal teams.
• Become a trusted advisor on AI-powered solutions across audit and finance.

Skills

Customer Success

Account Management

SaaS

Enterprise clients

Stakeholder management

Job description

Senior Customer Success Manager – EMEA

Amsterdam | Hybrid, 3 days onsite

We’re partnering with a high-growth, AI Tech Unicorn company valued at as they continue to scale their Customer Success team across EMEA.

They’re looking for a Senior Customer Success Manager with a strong background in audit, accounting or finance to manage a portfolio of enterprise customers and help organisations transform their audit and finance workflows through AI.

The Role

This is a strategic, highly customer-facing position where you’ll own the full customer lifecycle, from onboarding and adoption through to renewals and expansion.

You’ll work closely with Audit Partners, Finance Directors, Controllers and C-suite stakeholders, using your understanding of audit and accounting workflows to act as a trusted advisor and help customers get maximum value from AI-powered technology.

What You’ll Be Doing

• Own and develop a portfolio of enterprise customers across EMEA
• Use your audit/accounting expertise to understand customer challenges and advise on workflow improvements
• Lead onboarding, adoption and ongoing customer engagement
• Build relationships with Audit Partners, Finance Directors, Controllers and C-suite stakeholders
• Lead strategic business reviews and demonstrate measurable customer value
• Identify opportunities for account growth, expansion and upsell
• Drive renewals, retention and long-term customer success
• Partner closely with Sales, Product and other internal teams
• Become a trusted advisor on AI-powered solutions across audit and finance

What We’re Looking For

• 3+ years’ experience in Customer Success, Account Management or client-facing SaaS
• Professional experience within audit, accounting or finance; this is essential for the role
• Strong understanding of audit and/or accounting processes, workflows and challenges
• Experience managing enterprise customers and complex stakeholder environments
• Proven ability to drive adoption, retention, renewals and expansion
• Comfortable engaging with senior stakeholders and C-suite decision-makers
• Experience running business reviews and identifying commercial opportunities
• Fluent in English plus Dutch, French or Spanish
• Strong commercial and consultative approach, with the ability to build trusted, long-term customer relationships

Why Join?

You’ll be joining a rapidly scaling AI business with a global customer base and a product transforming how audit and finance teams work.

This is an opportunity to combine your audit/accounting expertise with enterprise SaaS and AI, working directly with some of the most senior stakeholders across the industry.