Customer Insights Intern: Data-Driven Research & Impact

Viking Europe

Venlo

On-site

EUR 5,100 - 6,100

Full time

14 days+

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Benefits offered by this job

Internship allowance €500

Travel allowance

International environment

Mentorship

Job summary

Viking invites a Customer Insights Intern to join our Venlo team. You’ll work with a cross-functional group to translate customer research into strategic insights for marketing, sales and product teams.

You will design and run surveys, analyse trends, and help develop dashboards and presentations that influence business decisions. Duration is 5–6 months, starting February 2027, with a monthly gross allowance and travel support.

Qualifications

3rd or 4th year Bachelor student in Customer Psychology, Behavioural Economics, Sociology, Marketing, Business, or a related field.
Strong analytical skills and attention to detail.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Experience with survey tools and research methodologies is a plus.
Ability to work independently and in a team, with a proactive mindset.
Strong customer focus, curiosity and empathy; fluent English; German a plus.

Responsibilities

Assist in qualitative and quantitative research to uncover customer needs and behaviour.
Develop and implement surveys, questionnaires and user tests.
Prepare in-depth customer interviews or focus groups.
Analyse feedback and data to identify opportunities and trends.
Monitor customer satisfaction and key experience metrics.
Collaborate with Marketing, E-commerce, Product Management, and Sales to provide customer-driven insights.
Translate research findings into actionable recommendations.
Contribute to dashboards, reports and presentations on research findings.