Internship Customer Insights

StudentJob; Venlo; On-site; EUR 4,700 - 6,400; Full time

Benefits offered by this job

500€ stagevergoeding bruto/maand

Reiskostenvergoeding

15 verlofdagen

Begeleiding door ervaren collega's

Ontwikkelingsprogramma

Hands-on ervaring in Marktonderzoek

Job summary

Viking in Venlo zoekt een Customer Insights Intern voor een 5–6 maanden durende stage vanaf februari 2027. Je werkt met het team aan klantonderzoek, surveys, trends en het vertalen van inzichten naar aanbevelingen voor marketing, sales en product.

Je bouwt mee aan dashboards en rapporteert findings aan cross‑functionele partners, in een data‑gedreven omgeving. Wij zoeken een 3e of 4e jaars bachelor met sterke analytische vaardigheden en uitstekende Engels.

Qualifications

• 3e of 4e jaar bachelor in Customer Psychology, Behavioural Economics, Sociology, Marketing, Business of gerelateerde richting.
• Sterke analytische vaardigheden en aandacht voor detail.
• Uitstekende Engelse taalvaardigheid, Duits is een plus.

Responsibilities

• Onderzoeken van klantbehoeften en gedrag door kwalitatief en kwantitatief onderzoek.
• Ontwerpen en uitvoeren van enquêtes en gebruikersonderzoeken.
• Diepte-interviews of focusgroepen plannen en uitvoeren.
• Analyseren van feedback en data om kansen te identificeren.
• Samenwerken met Marketing, E-commerce, Product en Sales.
• Vertalen van onderzoeksbevindingen naar aanbevelingen.
• Bijdragen aan dashboards, rapporten en presentaties.

Skills

Analytische vaardigheden

Excel

PowerPoint

Office (Word)

Proactieve houding

Klantgerichtheid

Engels (vloeiend)

Education

Bachelor-student in relevante richting

Tools

Survey tools

Job description

Internship: Customer Insights Intern

Viking is a leading European workplace-solutions company headquartered in Venlo, where around 350 employees representing more than 25 nationalities come together with a shared ambition: to help businesses create better, more productive workplaces.

As part of the RAJA Group, Viking combines decades of expertise with an entrepreneurial and forward-thinking mindset. We provide businesses across Europe with office products, workplace equipment, and solutions designed around the evolving needs of today's working world. At the heart of everything we do is a strong focus on customer satisfaction, service, quality, and continuous innovation.

What really makes Viking stand out is our people. With an international team, we bring together different backgrounds, experiences, and perspectives. We value people who take initiative, stay open to new ideas, and are always looking for ways to improve.

Start your professional journey at Viking and become part of an international team where experience meets fresh thinking, collaboration drives progress, and there is always room to learn, contribute, and grow.

What to expect during your internship

As a Customer Insights Intern, you will work closely with a team that transforms customer behaviour and data into meaningful insights that guide business decisions. You will dive into customer research, create surveys, analyse trends, and help uncover opportunities that influence marketing, sales, and product strategies. Throughout the internship, you'll gain hands‑on experience in a data-driven environment where your work contributes directly to shaping how the business grows and evolves. It's a chance to build strong analytical skills, explore customer behaviour in depth, and make an impact from the start.

Your responsibilities

• Assist in the execution of qualitative and quantitative research activities to uncover customer needs and behaviour
• Support the development and implementation of surveys, questionnaires and user tests
• Prepare and conduct in-depth customer interviews or focus groups
• Analyse customer feedback, insights and data to identify key opportunities for improvement and emerging trends
• Monitor customer satisfaction and key experience metrics.
• Collaborate with cross-functional teams such as Marketing, E-commerce, Product Management, and Sales to understand business challenges and provide customer-driven insights.
• Help translate research findings into clear and actionable recommendations.
• Contribute to the preparation of dashboards, reports and presentations on research findings

Your profile

• You are a 3rd or 4th year Bachelor student in Customer Psychology, Behavioural Economics, Sociology, Marketing, Business, or a related field
• You bring strong analytical skills and a sharp attention to detail
• You are proficient in Microsoft Office (Excel, Word, PowerPoint)
• Ideally, you have some experience with survey tools and research methodologies
• You can work independently while also contributing effectively in a team setting
• You show enthusiasm for learning and approach tasks with a proactive mindset
• You have a strong customer focus, paired with curiosity and empathy
• You have excellent spoken and written English skills; German is an advantage
• You are available full-time from February 2027 for a duration of 5-6 months

What We Offer

• A unique opportunity to develop your skills in an international environment
• A competitive internship allowance of €500 gross per month, plus a travel allowance (if applicable)
• Approximately 15 days of holiday during a 5-month internship (3 days per internship month)
• Excellent guidance and support from experienced colleagues
• An internship program focused on your personal and professional development
• Hands‑on experience in Market Research, Data Analysis, and Strategic Planning

Are you enthusiastic and ready for a new challenge?

If you have any questions, we are happy to help you.

Please reach out to:

Alexandra Dinu

HR Recruitment Intern

[e-mail]

Salarisomschrijving

In overeenstemming

Dienstverband:

Vaardigheden

• Je beheerst Engels

Opleiding

HBO