Internship Customer Insights

Viking Europe; Venlo; On-site; EUR 5,100 - 6,100; Full time

Benefits offered by this job

Internship allowance €500

Travel allowance

International environment

Mentorship

Job summary

Viking invites a Customer Insights Intern to join our Venlo team. You’ll work with a cross-functional group to translate customer research into strategic insights for marketing, sales and product teams.

You will design and run surveys, analyse trends, and help develop dashboards and presentations that influence business decisions. Duration is 5–6 months, starting February 2027, with a monthly gross allowance and travel support.

Qualifications

• 3rd or 4th year Bachelor student in Customer Psychology, Behavioural Economics, Sociology, Marketing, Business, or a related field.
• Strong analytical skills and attention to detail.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience with survey tools and research methodologies is a plus.
• Ability to work independently and in a team, with a proactive mindset.
• Strong customer focus, curiosity and empathy; fluent English; German a plus.

Responsibilities

• Assist in qualitative and quantitative research to uncover customer needs and behaviour.
• Develop and implement surveys, questionnaires and user tests.
• Prepare in-depth customer interviews or focus groups.
• Analyse feedback and data to identify opportunities and trends.
• Monitor customer satisfaction and key experience metrics.
• Collaborate with Marketing, E-commerce, Product Management, and Sales to provide customer-driven insights.
• Translate research findings into actionable recommendations.
• Contribute to dashboards, reports and presentations on research findings.

Skills

Analytical skills

MS Office

Survey tools

Independent work

Proactive mindset

Customer focus

English proficiency

German advantage

Education

Bachelor student in Customer Psychology / related field

Tools

Survey tools

Job description

About Us

Viking is a leading European workplace-solutions company headquartered in Venlo, where around 350 employees representing more than 25 nationalities come together with a shared ambition: to help businesses create better, more productive workplaces. As part of the RAJA Group, Viking combines decades of expertise with an entrepreneurial and forward-thinking mindset. We provide businesses across Europe with office products, workplace equipment, and solutions designed around the evolving needs of today’s working world. At the heart of everything we do is a strong focus on customer satisfaction, service, quality, and continuous innovation. What really makes Viking stand out is our people. With an international team, we bring together different backgrounds, experiences, and perspectives. We value people who take initiative, stay open to new ideas, and are always looking for ways to improve.

Job Description

Internship: Customer Insights Intern

What To Expect During Your Internship

As a Customer Insights Intern, you will work closely with a team that transforms customer behaviour and data into meaningful insights that guide business decisions. You will dive into customer research, create surveys, analyse trends and help uncover opportunities that influence marketing, sales, and product strategies. Throughout the internship, you’ll gain hands‑on experience in a data‑driven environment where your work contributes directly to shaping how the business grows and evolves. It’s a chance to build strong analytical skills, explore customer behaviour in depth, and make an impact from the start.

Your Responsibilities

• Assist in the execution of qualitative and quantitative research activities to uncover customer needs and behaviour
• Support the development and implementation of surveys, questionnaires and user tests
• Prepare and conduct in-depth customer interviews or focus groups
• Analyse customer feedback, insights and data to identify key opportunities for improvement and emerging trends
• Monitor customer satisfaction and key experience metrics.
• Collaborate with cross‑functional teams such as Marketing, E‑commerce, Product Management, and Sales to understand business challenges and provide customer‑driven insights.
• Help translate research findings into clear and actionable recommendations.
• Contribute to the preparation of dashboards, reports and presentations on research findings

Your profile

• You are a 3 rd or 4 th year Bachelor student in Customer Psychology, Behavioural Economics, Sociology, Marketing, Business, or a related field
• You bring strong analytical skills and a sharp attention to detail
• You are proficient in Microsoft Office (Excel, Word, PowerPoint)
• Ideally, you have some experience with survey tools and research methodologies
• You can work independently while also contributing effectively in a team setting
• You show enthusiasm for learning and approach tasks with a proactive mindset
• You have a strong customer focus, paired with curiosity and empathy
• You have excellent spoken and written English skills; German is an advantage
• You are available full‑time from February 2027 for a duration of 5–6 months

What We Offer

• A unique opportunity to develop your skills in an international environment
• A competitive internship allowance of €500 gross per month, plus a travel allowance (if applicable)
• Approximately 15 days of holiday during a 5‑month internship (3 days per internship month)
• Excellent guidance and support from experienced colleagues
• An internship program focused on your personal and professional development
• Hands‑on experience in Market Research, Data Analysis, and Strategic Planning

Are you enthusiastic and ready for a new challenge?

Contact

Please reach out to: Alexandra Dinu

HR Recruitment Intern

[e-mail]