Customer Experience Consultant

A.P. Moller - Maersk; Rotterdam; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Bonus plan

30 days holiday

Commuting allowance

Pension plan

Health insurance

Internal training

Job summary

A. P. Moller - Maersk in Rotterdam seeks a Customer Experience Consultant to own and manage the customer experience for Key Retail & Lifestyle customers, ensuring smooth end-to-end shipment lifecycle execution with the internal teams.

The role emphasizes building strong stakeholder relationships, handling inquiries, driving improvements, and delivering outstanding service while maintaining a commercial mindset in a diverse, high-energy team with strong career development opportunities.

Qualifications

• Solid background in logistics with exposure to ocean freight.
• Strong prioritization and time-management skills.
• Experience handling customer requests with a commercial mindset.
• Proficient in MS Office, especially Outlook and Excel.
• Excellent verbal and written English.

Responsibilities

• Delivers a positive customer experience and ensures smooth end-to-end shipment lifecycle.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with stakeholders including offshore GSC teams.
• Oversees customer satisfaction with customer interactions.
• Handles incoming customer service queries, issues, and exceptions.
• Understands customers' business drivers and needs.
• Continuously works on improving the business and finances.

Skills

Logistics background

Ocean freight experience

Commercial mindset

Time management

MS Office (Outlook, Excel)

Strong communication in English

Ownership

Job description

We are seeking to extend our Rotterdam team with a new Customer Experience Consultant. The customer experience consultant owns and manages the customer experience of our Key Customers in the Retail and Lifestyle vertical.

We offer

• A dynamic, high-impact environment with a great team culture with people from multiple countries and varied experiences.
• A unique opportunity to learn and grow new skills in a fast growing and exciting environment.
• A competitive Salary and access to internal training opportunities.
• A performance-oriented but collaborative team.
• Bonus Plan.
• 30 days holiday.
• Commuting Allowance.
• Pension plan.
• Health insurance.

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Handles incoming customer services queries, issues and exception management.
• Understands customers' business drivers, needs and requirements.
• Continuously works on improving the business.
• Responsible for finances.

What We Are Looking For

• Solid background in logistics, with exposure to ocean freight and supply chain management
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Demonstrated experience in handling customer requests and possessing a commercial mindset.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• High sense of ownership.
• Excellent verbal and written communication skills in English.

As part of our background check, you could be asked to obtain VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.