Customer Experience Consultant

Maersk Logistics & Services Netherlands B.V.; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

30 days holiday

Commuting allowance

Pension plan

Health insurance

Bonus Plan

Job summary

Maersk is expanding its Rotterdam team with a Customer Experience Consultant who owns the customer experience for Key Retail & Lifestyle customers. The role focuses on delivering end-to-end shipment excellence, building strong stakeholder relations, and improving business outcomes while maintaining a high standard of customer satisfaction.

You will manage inquiries, prioritize tasks, and collaborate with offshore GSC teams in a dynamic, international environment.

Qualifications

• Experience in logistics and ocean freight/supply chain management.
• Strong communication and customer service experience.
• Ability to handle time-critical tasks with urgency.
• Proficiency in MS Office, especially Outlook and Excel.
• Willingness to undergo background check (VOG).

Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Handles incoming customer services queries, issues and exception management.
• Understands customers' business drivers, needs and requirements.
• Continuously works on improving the business.
• Responsible for finances.

Skills

Logistics background

Customer interaction

Prioritization

Commercial mindset

Excel

Outlook

English communication

Time management

VOG readiness

Tools

MS Office

Job description

We are seeking to extend our Rotterdam team with a new Customer Experience Consultant. The customer experience consultant owns and manages the customer experience of our Key Customers in the Retail and Lifestyle vertical. We offer A dynamic, high-impact environment with a great team culture with people from multiple countries and varied experiences. A unique opportunity to learn and grow new skills in a fast growing and exciting environment. A competitive Salary and access to internal training opportunities. A performance-oriented but collaborative team. Bonus Plan. 30 days holiday. Commuting Allowance. Pension plan. Health insurance.

Key responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Looks after Key Retail & Lifestyle customers.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Handles incoming customer services queries, issues and exception management.
• Understands customers' business drivers, needs and requirements.
• Continuously works on improving the business.
• Responsible for finances.

What we are looking for

• Solid background in logistics, with exposure to ocean freight and supply chain management Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Demonstrated experience in handling customer requests and possessing a commercial mindset.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• High sense of ownership.
• Excellent verbal and written communication skills in English.
• As part of our background check, you could be asked to obtain VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. All the way.