Customer Delivery Manager

Independent Recruiters; Netherlands; On-site; EUR 39,000 - 54,000; Full time

Benefits offered by this job

Laptop and smartphone

Travel expense reimbursement

Professional work environment

Job summary

Independent Recruiters is seeking a Customer Delivery Manager to act as the main liaison for customers, internal departments and suppliers from order confirmation through final delivery. You will coordinate installation, IT integration and logistics, ensuring flawless on-site execution across the Benelux region.

The role requires HBO-level education with 2–5 years in related roles, strong organizational and communication skills, and fluency in English (Dutch a plus).

Qualifications

• Higher professional education (HBO) background is required.
• 2–5 years of relevant experience in Customer Delivery/Implementation/Onboarding/Project coordination roles.
• Affinity with industrial automation and IT network connectivity; not a network specialist but able to get systems online.
• Excellent organizational and communication skills; pragmatic and delivery-focused.
• English fluency; Dutch language skills are a plus.

Responsibilities

• Serve as primary contact for customer, internal teams and suppliers from order confirmation to final delivery.
• Process orders correctly and configure systems as required.
• Coordinate implementation: manage installation chain at customer site including mechanical placement and transport piping.
• Coordinate IT and cloud integration with customer IT and software partners.
• Plan logistics for conditioned transport to the factory location.
• Conduct on-site visits within Benelux to monitor installation progress and commissioning.
• Ensure timely invoicing of setup costs and QaaS subscription fees in coordination with finance.

Skills

Organizational skills

English proficiency

Dutch proficiency

Communication

Project coordination

Industrial automation familiarity

Education

HBO background

Job description

Responsibilities Customer Delivery Manager

As a Customer Delivery Manager, you are the central point of contact for the customer, internal departments, and external suppliers from the moment of order confirmation until final delivery.

Your responsibilities:

• Order Processing & Preparation: Correct processing of signed orders in the administration and ordering the correct system configuration;
• Coordination of Implementation: Managing the entire installation chain at the customer's site, including the mechanical placement, the necessary transport piping system, and other accessories;
• IT & Network Integration: Coordinating the network and cloud connection in consultation with the customer's IT department and software partners;
• Logistics Planning: Arranging the conditioned transport of the equipment to the factory location;
• On-site Delivery: Regularly visiting factory sites within the Benelux to monitor the progress and quality of the installation and to guide the formal commissioning (Test Run);
• Administrative & Financial Monitoring: Ensuring timely and correct invoicing of both one-time setup costs and periodic QaaS subscription fees, in coordination with the financial administration.

Requirements

Requirements Customer Delivery Manager

We are looking for an organizationally strong and decisive professional with a business and process-oriented mindset. You easily navigate between the operational factory environment, IT issues, and administrative processes.

• Higher professional education (HBO) work and thinking level, preferably with a background in business administration, logistics, technical business administration, or a similar field;
• 2 to 5 years of relevant experience in a role such as Customer Delivery Manager, Implementation Manager, Onboarding Coordinator, or Project Coordinator within a technical, industrial, or B2B service environment;
• Demonstrable affinity with industrial automation and IT network connections. You don't need to be a network specialist, but you do understand what is required to get systems operational and online;
• Excellent organizational skills, strong communication, pragmatic, and focused on flawless delivery;
• Excellent command of English, Dutch is a plus.

Salaris

The offer Customer Delivery Manager

A monthly salary between €3,500 and €4,800 gross per month based on 40 hours per week is offered, depending on your knowledge and relevant work experience.
Furthermore, you will receive, among other things:

• A company laptop and smartphone;
• Full reimbursement of business travel expenses for client visits within the Benelux;
• A professional, no-nonsense working environment in Voorthuizen with short communication lines and ample room for personal initiative.