Delivery Manager

Keylane; Utrecht; Hybrid; EUR 57,000 - 89,000; Full time

Benefits offered by this job

8% holiday allowance

Profit sharing (about one month salary

NS Business card or mileage allowance

24 holidays + 7 inclusion days

Pension scheme

Vitality program

Free lunch in office / home office per

Home office allowance (€4 net/day)

Internet allowance (€35 net/month)

Academy training access

Social community (Keylaners)

Job summary

Keylane is seeking a Delivery Manager for our Projects department to own the Belgium cluster and its Netherlands customers. You will lead end-to-end delivery, manage 30+ specialists, and own P&L. You report to the department head and collaborate with DevOps to prioritise customer and staff needs.

You will operate in a hybrid model, with travel and remote work possibilities including up to 2 months abroad. The role requires fluent Dutch and strong leadership to grow our Academy and keep customers

Qualifications

• End-to-end responsibility for all projects in the cluster.
• People management for a cluster (30+ employees).
• Profit & Loss responsibility for the cluster.
• Strong customer relationship and stakeholder management.

Responsibilities

• Lead end-to-end delivery for all projects in the cluster.
• Manage a cluster of 30+ employees.
• Oversee profit and loss for the cluster.
• Participate in steering committees with customers.

Skills

People management

Project planning

Financial management

Stakeholder management

Dutch language

Data analysis

Job description

We are looking for a new Delivery Manager for our projects department. The Delivery Manager is responsible for the Belgium cluster within our projects department of P&C, our Insurance business unit. As a Delivery Manager you are end-to-end responsible for the project delivery for a group of customers located in the Netherlands, you are the people manager for the committed experts within the cluster and you are also responsible for the revenue, costs and project profitability for all customers in the cluster.

Together with the other Delivery Managers this role is also responsible, for securing best practices in the Delivery P&C teams. You will need to work close together with the other Delivery Managers and DevOps Managers for a necessary prioritization in both customers and employee needs. The manager reports directly to the Lukas van Grunsven.

Key about your responsibilities

• End-to-end responsible for all projects in the cluster;
• Responsible for people management for a cluster (30+ employees);
• Profit & Loss responsible of the cluster;
• Participates in steering committees of customers within cluster;
• Networking and customer contact on operational and tactical level.

• You are skilled at leading and motivating your team. Capable of setting clear expectations, providing guidance and career opportunities.
• Committed to understanding and meeting your customer needs. You are capable of building strong customer relationships and ensuring customer satisfaction.
• You are proficient in project planning, execution, monitoring, and closure. Able to create project plans with your team, allocate resources, and track progress against milestones.
• Capable of identifying issues, analysing data, and making informed decisions to address challenges and keep projects on track.

• You have experience or affinity with maintaining an accurate and up-to-date financial administration, ensuring that all transactions are recorded and invoiced timely and correctly.
• Speaking the Dutch language (near fluently) is mandatory for this role

• A monthly gross salary between € 5.100 and € 8.000 based on 40 hours per week;

• 8% holiday allowance of your total gross salary;
• A profit share, which is about one month salary on an annual base;
• Travel reimbursement: a NS Business card or mileage allowance (€ 0.23 per km);
• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like;
• A pension scheme, with the option to save extra;
• A comprehensive vitality offer to help you stay healthy. Read more here;
• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract;
• Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month);
• The possibility of working remotely from abroad for up to 2 months per year;
• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally;
• An active and fun community of ‘Keylaners’. We also have after work drinks at our in-house pub every Thursday.