Customer Compliance Analyst

Crocs, Inc.; Hoofddorp; On-site; EUR 60,000 - 80,000; Full time

Job summary

Crocs, Inc. is seeking a Compliance Analyst to act as the regional expert for customer compliance and operational risk management.

You will translate customer requirements into scalable processes, drive improvements, and support customer satisfaction while balancing business goals. You will work with Customer Operations, Sales, Supply Chain, Logistics, and distribution centers to deliver standardized controls, reports, and actionable insights.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or equivalent.
• 3-5+ years of experience in Customer Operations, Compliance, Supply Chain, Logistics, Order Management, or related field.
• Experience with retailer compliance requirements, vendor guides, chargebacks, deductions, or fulfillment operations preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to influence cross-functional teams and drive continuous improvement.

Responsibilities

• Own and govern customer compliance requirements, vendor guides, and routing guides.
• Assess operational impacts, risks, and costs of customer requirements.
• Coordinate implementation of new compliance programs across internal and external stakeholders.
• Monitor compliance performance, chargebacks, deductions, and operational risks.
• Conduct root cause analysis and drive corrective actions to reduce recurring issues.
• Develop standardized processes, controls, and best practices.
• Partner cross-functionally with Customer Operations, Sales, Supply Chain, Logistics, Finance, and external customers.
• Deliver compliance reporting, scorecards, KPIs, and actionable business insights.
• Support strategic projects, process improvements, automation initiatives, and transformation programs.

Skills

Analytical thinking

Stakeholder management

Project management

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field

Tools

SAP

Salesforce

Excel

Power BI

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Compliance Analyst at Crocs, you are the regional expert for customer compliance requirements and operational risk management. You ensure customer requirements are translated into scalable operational processes, minimize compliance-related risk, and support customer satisfaction while balancing business objectives. Working closely with Customer Operations, Sales, Supply Chain, Logistics, Distribution Centers, and customers, you drive compliance excellence and continuous improvement initiatives.

What You'll Do

• Own and govern customer compliance requirements, vendor guides, and routing guides.
• Assess operational impacts, risks, and costs of customer requirements.
• Coordinate implementation of new compliance programs across internal and external stakeholders.
• Monitor compliance performance, chargebacks, deductions, and operational risks.
• Conduct root cause analysis and drive corrective actions to reduce recurring issues.
• Develop standardized processes, controls, and best practices.
• Partner cross-functionally with Customer Operations, Sales, Supply Chain, Logistics, Finance, and external customers.
• Deliver compliance reporting, scorecards, KPIs, and actionable business insights.
• Support strategic projects, process improvements, automation initiatives, and transformation programs.

What You'll Bring to the Table

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field, or equivalent experience.
• 3-5+ years of experience in Customer Operations, Compliance, Supply Chain, Logistics, Order Management, or a related field.
• Experience with retailer compliance requirements, vendor guides, chargebacks, deductions, or fulfillment operations preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to influence cross-functional teams and drive continuous improvement.
• Strong project management and organizational capabilities.
• Proficiency in SAP, Salesforce, Excel, Power BI, or similar business systems.
• Fluent in English; additional European languages are an advantage.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Corporate