Customer Operations Representative

Crocs, Inc.; Hoofddorp; On-site; EUR 40,000 - 56,000; Full time

Job summary

Crocs, Inc. in Hoofddorp, Netherlands is seeking a customer-centric professional to manage orders from placement to delivery and to resolve issues before they impact the customer experience.

You will build strong relationships across Sales, Planning, Logistics, and Customer Service, using data and problem-solving to improve satisfaction and overall business performance. Fluency in English is required, plus another European language.

Qualifications

• Bachelor's degree in Business, Supply Chain, Customer Service, or related field.
• 2+ years of experience in Customer Service, Order Management, or Supply Chain.
• Fluent in English and at least one additional European language.
• Experience with ERP and CRM systems; strong Excel skills.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Be the driving force behind a seamless customer experience from order to delivery.
• Resolve issues proactively and maintain service standards.
• Collaborate with Sales, Planning, Logistics, and Customer Service.
• Use data and insights to improve customer satisfaction and efficiency.
• Support continuous improvement and team development.

Skills

Customer service

Communication

Relationship building

Excel

ERP systems

CRM systems

Organization

Problem solving

Education

Bachelor's degree in Business, Supply Chain, Customer Service, or related field

Tools

ERP systems

CRM systems

Microsoft Office

Excel

Job description

Select how often (in days) to receive an alert:

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Be the driving force behind a seamless customer experience. You'll manage orders from placement to delivery, resolve issues proactively, and ensure our customers receive the service they expect from a world-class brand.
• Build strong relationships with customers and cross-functional partners across Sales, Planning, Logistics, and Customer Service. Through clear communication and collaboration, you'll help create exceptional experiences every day.
• Use data, insights, and problem-solving skills to make informed decisions, anticipate challenges, and identify opportunities to improve customer satisfaction and business performance
• Challenge the status quo and look for smarter ways of working. You'll contribute ideas and solutions that enhance processes, improve efficiency, and support continuous improvement.
• Embrace learning, share knowledge, and continuously develop your expertise. You'll play an active role in building a collaborative, high-performing team while growing your own career at Crocs.

What You'll Bring to the Table

• Bachelor’s degree in Business, Supply Chain, Customer Service, or a related field, or equivalent combination of education and experience.
• 2+ years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing role.
• Fluent in English and at least one additional European language (French, German, or Spanish).
• Strong customer focus with excellent communication and relationship-building skills.
• Proven ability to solve problems, manage priorities, and make sound decisions in a fast-paced environment.
• Proficient in Microsoft Office, including intermediate Excel skills and experience working with ERP and CRM systems.
• Highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.
• Curious, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer experiences.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.