Customer Compliance & Risk Analyst

Crocs, Inc.; Hoofddorp; On-site; EUR 60,000 - 80,000; Full time

Job summary

Crocs, Inc. is seeking a Compliance Analyst to act as the regional expert for customer compliance and operational risk management.

You will translate customer requirements into scalable processes, drive improvements, and support customer satisfaction while balancing business goals. You will work with Customer Operations, Sales, Supply Chain, Logistics, and distribution centers to deliver standardized controls, reports, and actionable insights.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or equivalent.
• 3-5+ years of experience in Customer Operations, Compliance, Supply Chain, Logistics, Order Management, or related field.
• Experience with retailer compliance requirements, vendor guides, chargebacks, deductions, or fulfillment operations preferred.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to influence cross-functional teams and drive continuous improvement.

Responsibilities

• Own and govern customer compliance requirements, vendor guides, and routing guides.
• Assess operational impacts, risks, and costs of customer requirements.
• Coordinate implementation of new compliance programs across internal and external stakeholders.
• Monitor compliance performance, chargebacks, deductions, and operational risks.
• Conduct root cause analysis and drive corrective actions to reduce recurring issues.
• Develop standardized processes, controls, and best practices.
• Partner cross-functionally with Customer Operations, Sales, Supply Chain, Logistics, Finance, and external customers.
• Deliver compliance reporting, scorecards, KPIs, and actionable business insights.
• Support strategic projects, process improvements, automation initiatives, and transformation programs.

Skills

Analytical thinking

Stakeholder management

Project management

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations, or related field

Tools

SAP

Salesforce

Excel

Power BI

Job description

Crocs, Inc. is seeking a Compliance Analyst to act as the regional expert for customer compliance and operational risk management.

You will translate customer requirements into scalable processes, drive improvements, and support customer satisfaction while balancing business goals. You will work with Customer Operations, Sales, Supply Chain, Logistics, and distribution centers to deliver standardized controls, reports, and actionable insights.