Customer Care Officer

Michael Page (Netherlands); Amsterdam; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Home office allowance

30 vacation days

Pension contribution

Job summary

Michael Page (Netherlands) is assisting a multinational client in Amsterdam to hire a Customer Care Officer with solid Order-to-Cash experience. You will own the end-to-end OTC process, manage a customer portfolio, and coordinate with warehouses, logistics and finance to ensure timely delivery and accurate invoicing.

Fluent English and 2+ years OTC experience are required; hybrid work with 1-2 days from home.

Qualifications

• 2+ years in Order-to-Cash or related customer operations.
• Fluent English communication.
• Bachelor's degree or equivalent.
• Experience with SAP.
• Experience in international B2B environment preferred.

Responsibilities

• Own end-to-end Order-to-Cash process from order entry to invoicing.
• Own a customer portfolio and build strong relationships.
• Process and manage customer orders in SAP.
• Monitor open orders, shipments and deliveries for service levels.
• Coordinate with warehouses, carriers and logistics providers for on-time delivery.
• Be the main contact for customers regarding orders and billing questions.
• Work with Supply Chain, Planning, Logistics, Finance and Sales teams.
• Manage customer master data, pricing information and contract administration.
• Handle returns, credit/debit notes and billing corrections.
• Support invoicing activities and assist with payment and collection matters.
• Investigate customer complaints and drive resolutions.
• Identify process improvements and customer experience enhancements.
• Prepare reports and provide order-related analyses.

Skills

OTC experience

Order management

Customer focus

Stakeholder management

Education

Bachelor's degree

Tools

SAP

Job description

• You own the full Order-to-Cash process.
• You join a stable international company.

About Our Client

Our client is an international organisation operating in a complex B2B supply chain environment. With customers across multiple regions, the business relies on excellent customer service, strong operational execution and efficient order management to deliver a best-in-class customer experience. To strengthen the team, they are looking for a Customer Care Officer with solid Order-to-Cash (OTC) experience who enjoys managing orders from start to finish and acting as the link between customers and internal departments.

Job Description

This role is ideal for someone who understands how Customer Service, Supply Chain, Logistics and Finance work together. You are comfortable managing customer orders, coordinating shipments, resolving issues and ensuring invoices and billing processes run smoothly.

You will be responsible for:

• Managing the end-to-end Order-to-Cash process from order entry to delivery and invoicing.
• Owning a customer portfolio and building strong customer relationships.
• Processing and managing customer orders in SAP.
• Monitoring open orders, shipments and deliveries to ensure service levels are met.
• Coordinating with warehouses, carriers and logistics providers to ensure on-time delivery.
• Acting as the main point of contact for customers regarding orders, deliveries and operational questions.
• Working closely with Supply Chain, Planning, Logistics, Finance and Sales teams.
• Managing customer master data, pricing information and contract administration.
• Handling returns, credit notes, debit notes and billing corrections.
• Supporting invoicing activities and assisting with payment and collection-related matters.
• Investigating customer complaints and driving resolutions.
• Identifying opportunities to improve processes and customer experience.
• Preparing reports and providing order-related analysis where needed.

The Successful Applicant

We are specifically looking for candidates with hands-on OTC experience. This means experience managing orders throughout the full process, rather than purely customer support or administration.

You bring:

• At least 2 years of experience in Order-to-Cash, Order Management, Customer Operations or Supply Chain Customer Service.
• Strong understanding of the full OTC cycle, including order processing, delivery coordination, invoicing and issue resolution.
• Experience working with SAP.
• Experience within a manufacturing, FMCG, chemical, food ingredients or other international B2B environment is preferred.
• A Bachelor's degree or equivalent.
• Fluent English communication skills.
• A customer-focused and proactive mindset.
• Strong stakeholder management and communication skills.
• The ability to work independently and manage multiple priorities.
• A structured way of working with strong attention to detail.

What's on Offer

• A salary between €40,000 and €45,000 per year including holiday allowance, depending on experience.
• 30 vacation days per year.
• A competitive pension contribution.
• Home office allowance.
• The flexibility to work 1-2 days per week from home.
• A stable and financially healthy international organisation with long-term career opportunities.
• A modern office located in Amsterdam's Zuidas business district.
• Close collaboration with Supply Chain, Logistics, Finance and Sales teams.
• An international working environment with exposure to global customers and stakeholders.
• An initial contract through Page Personnel, with the opportunity to move to a direct contract with the client based on performance and business needs.