Customer Care & Digitalisation Specialist — Hybrid

DSV Road GmbH; Ede; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

5% gratuity

WFH 2 days/week

28 vacation days

8% holiday pay

Pension plan

DSV Academy training

Job summary

DSV in Ede is seeking a Customer Care Specialist to be at the heart of our Road division. You will support 3,500 customers with clear communication, accurate status updates and smart, digitalised processes, aiming to keep shipments running smoothly.

Join a team of 12 colleagues, report to one team leader, and grow within an international organisation. We offer a competitive salary, 28 vacation days, an 8% holiday pay, a pension scheme, and the DSV Academy for training, plus options to work from

Qualifications

• customer-focused mindset, proactivity and strong problem-solving skills.
• strong communication skills in Dutch and English.
• confidence working with systems and an interest in digitalisation and process optimisation.
• logistics experience or the motivation to quickly familiarise yourself with the world of Road.

Responsibilities

• answering and resolving customer questions about shipments, documentation and status updates;
• administratively processing, monitoring and following up on orders and shipments;
• identifying and resolving deviations in cooperation with internal departments and external partners;
• actively contributing to process improvements and digitalisation.

Skills

Customer-focused mindset

Dutch & English communication

Systems literacy & digitalisation

Logistics experience or quick learning

Job description

DSV in Ede is seeking a Customer Care Specialist to be at the heart of our Road division. You will support 3,500 customers with clear communication, accurate status updates and smart, digitalised processes, aiming to keep shipments running smoothly.

Join a team of 12 colleagues, report to one team leader, and grow within an international organisation. We offer a competitive salary, 28 vacation days, an 8% holiday pay, a pension scheme, and the DSV Academy for training, plus options to work from