Customer Service Specialist

DSV - Global Transport and Logistics; Hapert; Hybrid; EUR 34,000 - 48,000; Full time

Benefits offered by this job

28 days annual leave

5% annual gratuity

8% holiday allowance

Work from home up to 1 day per week

Job summary

DSV – Global Transport and Logistics in Hapert is seeking a Customer Service Specialist to manage international key accounts from start to finish. You will handle orders, coordinate shipments with carriers, and keep customers informed while collaborating with a small team in a dynamic logistics environment.

You will be the main point of contact, ensuring timely deliveries, resolving issues, and maintaining clear records.

Qualifications

• Experience in a logistics environment, preferably in a customer service role.
• Good command of English.
• Clear communication skills and a practical approach to solving problems, with the ability to stay organised and liaise effectively with customers and colleagues.
• Availability to work 40 hours per week and willingness to undergo VOG and VGB screening.

Responsibilities

• Receive customer orders and ensure shipments leave the warehouse on time.
• Maintain clear communication and keep customers informed throughout the process.
• Coordinate operations with carriers and internal colleagues to ensure smooth deliveries.
• Identify actions needed when plans deviate and communicate next steps clearly to all stakeholders.
• Monitor inbound and outbound shipments and maintain accurate records in the warehouse management system.

Skills

Logistics experience

English proficiency

Clear communication

40 hours per week

Job description

Job Req Number: 125971

Time Type: Full Time

Move forward as Customer Service Specialist at DSV in Hapert

Your own international key accounts, varied logistics challenges and the freedom to take ownership. At DSV Air & Sea in Hapert, you support customers in the automotive and high-tech sectors from start to finish, alongside colleagues who are always ready to help.

You get it done

From receiving a customer order to ensuring a shipment leaves the warehouse on time, you keep communication clear and your customers informed. Delivering reliable logistics services for our international key accounts: you’re on it.

How do you do this? As a customer service specialist, you are the main point of contact for your customers. You understand their requirements, oversee their shipments and coordinate operations with carriers and colleagues. When things do not go to plan, you identify what needs to happen and make sure everyone knows the next steps. You achieve this by:

• maintaining daily contact with customers, international colleagues, carriers and internal departments regarding sea freight, road transport and express shipments;
• organising and monitoring inbound and outbound shipments to and from the warehouse;
• ensuring accurate goods receipt and dispatch, monitoring stock levels and maintaining accurate records in the warehouse management system;
• resolving customer queries, discrepancies and operational challenges through clear communication and practical solutions.

Your team stands out within DSV for its approachable colleagues, close collaboration and positive atmosphere. You will join a growing team of 5 colleagues, where sharing ideas, supporting each other during busy periods and having a laugh are all part of the working day.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach by air, sea, rail, courier or road, or where we can offer warehouse storage.

“As a customer service specialist, you take responsibility for your own customer from start to finish. It is this combination of customer contact, a dynamic logistics environment and ownership that makes the role so rewarding,” says Rolf Sliphorst, Manager Logistics & Facility, Air & Sea NL

In the Netherlands, we operate from more than 40 locations, with over 5,000 colleagues. Together, we rise to the challenges of a rapidly changing environment. We make quick decisions at every level and combine ambition with teamwork. This is how we move forward and make a difference together.

You bring

• experience in a logistics environment, preferably in a customer service role;
• a good command of English;
• clear communication skills and a practical approach to solving problems, with the ability to stay organised and liaise effectively with customers and colleagues;
• availability to work 40 hours per week and a willingness to undergo VOG and VGB screening.

It all counts for this vacancy customer service specialist in Hapert. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a gross monthly salary reflecting your knowledge and experience;
• 28 days of annual leave, a 5% annual gratuity and 8% holiday allowance;
• working hours from 08:00 to 16:30 or from 09:00 to 17:30;
• the option to work from home for up to 1 day per week after your induction period;
• opportunities to develop your skills through courses, training and career progression within DSV;
• a workplace in our new premises in Hapert, with a dedicated, well-equipped gym.

Start here. Go anywhere

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.