Counter Manager Amsterdam

LVMH Group; Amsterdam; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Guerlain in Amsterdam is seeking a Counter Manager to lead the counter team at Bijenkorf, driving sales, delivering exceptional client service, and upholding Guerlain's luxury standards. You will act as a brand ambassador, coach staff, and coordinate launches and events.

The role requires strong leadership, fluent Dutch, and good English, with a passion for luxury beauty and client engagement. You will coordinate with store management and head office teams to ensure excellent performance.

Qualifications

• Professional make-up artistry certification is required.
• Fluent in Dutch is mandatory.
• Good command of English is desirable.

Responsibilities

• Lead, coach, and motivate the counter team daily.
• Drive and achieve sales targets and monitor KPIs.
• Deliver luxury client experience and brand representation.
• Oversee stock, merchandising, and reporting to ensure brand standards.

Skills

Leadership

Sales mindset

Team development

Customer service

Dutch language

English language

Education

Professional make-up artistry certification

Job description

As a Guerlain Counter Manager, you are responsible for the overall management and performance of the counter and your team within de Bijenkorf.

Your mission is to lead, inspire, and develop your team to maximize sales performance, client engagement, and brand excellence, while delivering an exceptional level of service.

You act as a true ambassador of Guerlain, embodying the brand’s values and ensuring they are consistently reflected in every client interaction and team behavior.

Job responsibilities

People Management

• Lead, coach, and motivate the counter team on a daily basis, fostering a strong team spirit
• Act as a role model in sales, service excellence, grooming, and brand representation
• Set and follow up on individual and team objectives
• Conduct regular coaching sessions and performance evaluations
• Ensure the team understands and respects Guerlain’s standards and value.

Business Management

• Drive and achieve sales targets (daily, weekly, monthly, yearly)
• Monitor performance (sell-out, KPIs, market share) and implement action plans
• Identify opportunities to grow the business and increase counter performance
• Ensure successful execution of product launches, animations, and in-store events
• Act as the key liaison between Head Office and the counter team
• Build strong relationships with store and floor management

Client Experience

• Deliver and promote the highest level of customer service
• Lead by example on the shop floor, creating a welcoming and luxury client experience
• Strengthen client loyalty through personalized service and relationship building
• Ensure Guerlain service standards are consistently applied

Operations & Reporting

• Oversee administrative tasks: staff planning, stock management, and ordering
• Ensure accurate and timely reporting (sales, KPIs, internal tools)
• Maintain optimal stock levels and efficient sell-through
• Guarantee full compliance with merchandising and brand image guidelines
• Ensure the counter is always aligned with Guerlain’s luxury standards
• Maintain clear communication with Guerlain Management

Profile

Training

• Professional make-up artistry and/or beautician certification

Skills

• Strong commercial and sales mindset
• Proven ability to lead and develop a team
• Excellent communication and interpersonal skills
• Fluent in Dutch (mandatory)
• Good command of English

Personal Qualities

• Passion for luxury retail and beauty
• Hands-on and proactive attitude
• Flexible and adaptable mindset
• Strong team player with the ability to work independently
• Willingness to learn and grow

Additional information

ROLE IN THE ORGANIZATION:

• Reports to: Retail Manager
• Manages: Beauty Consultants (BCs) and counter team
• Collaborates with: Training team, Planning Manager, National Make-up Artist, Trade Marketing, Merchandising, and Floor Management

PERFORMANCE IS EVALUATED BASED ON:

Quantitative:

• Achievement of sales targets
• Growth in revenue and market share

Qualitative:

• Leadership and role model behavior
• Team engagement and development
• Counter presentation and brand image

MAIN CHALLENGES:

• Fast-paced retail environment
• High expectations in service and product expertise
• Managing team dynamics and performance
• Flexible working hours and physically active role

Crafting Dreams Starts With Yours

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.